Account manager – roha (food color/ingredient industry, guadalajara)
from one small office in india in 1972 to a leading multinational company, roha manufactures and markets colors and food ingredients. The company operates in 22 countries and has 14 technical application labs across multiple time zones.
we are hiring an account manager based in guadalajara.
* accountable for individual strategic sales, profitable sales growth, and meeting targeted monthly and annual goals.
* develop a business plan to increase and maintain roha’s business in the assigned territory and/or accounts.
* continuously identify new prospects in the assigned territory.
* develop and maintain key accounts assigned.
* manage any brokers / distributors appointed.
* manage and coordinate all operational issues with the customer care representative assigned to the territory and/or account.
* make sales presentations to direct accounts or accounts of brokers, distributors, or other sales reps working in the territory.
* gather data regarding competition and market intelligence.
* manage all trade shows, presentations, or other marketing events within the assigned territory.
* perform any other activities required to effectively develop and maintain the assigned territory.
* maintain and enhance the culture and core values of roha.
* promote the highest quality image of roha with co‑workers, customers, vendors and the community.
key qualifications
* exceptional communication skills and active listening.
* previous experience in sales and account management.
* positive attitude towards feedback and a desire to improve.
* customer‑focused and proactive mindset.
* experience in the food color/ingredient industry is required.
* based in guadalajara.
* 5 days working week.
* reporting to sales director.
compensation and benefits
base salary to be discussed. A bonus structure will be implemented based on client retention and performance.
account manager – servis.ai (full‑time, hybrid)
we are seeking a full‑time account manager to build strong client relationships, drive customer success, and identify opportunities for growth within our saas platform.
* client relationship management: develop and nurture strong, long‑term relationships with clients, serving as their primary point of contact and trusted advisor.
* customer success & satisfaction: ensure clients receive maximum value from servis.ai by understanding their needs and proactively addressing concerns.
* performance & adoption monitoring: track client engagement, adoption, and key performance metrics, providing regular reports and actionable insights.
* renewals & contract management: manage contract renewals and compliance, ensuring a seamless process while maintaining strong client relationships.
* proactive issue resolution: anticipate challenges and work swiftly to resolve issues, ensuring a smooth and positive client experience.
* account strategy & coordination: collaborate with internal teams to deliver a seamless experience and drive customer success.
qualifications
* 2+ years of experience in account management, customer service, or software support.
* strong communication skills with advanced english proficiency (spoken and written).
* independent work ethic, proactive problem‑solving, and positive team orientation.
* experience in sales or upselling is a plus.
* strong interest in software and technology.
benefits
remote flexibility, collaborative team, opportunity for growth within a fast‑moving saas environment.
account manager – positrace
positrace is a rapidly growing canadian saas company specializing in gps tracking.
* manage existing positrace customer accounts as a brand ambassador.
* conduct regular account status checks for service users, ensuring they receive proper training.
* implement core functionalities tailored to each client’s operations and requirements.
* seek ways to improve client operations, optimize usage, and identify opportunities for upselling.
* ensure client satisfaction and proactively identify potential reasons for deactivation to retain customers.
* act as the main point of contact for daily client queries, mediating with technical support, operations, and finance.
* proactively identify and address potential issues before they become problematic.
* drive the referral program and encourage positive feedback on various platforms.
* upsell and cross‑sell products and services to increase monthly recurring revenue (mmr).
requirements
* excellent spoken and written english communication skills.
* demonstrable experience in customer service or as a customer service representative.
* strong telephone communication and active listening skills.
* familiarity with customer relationship management systems and practices.
* ability to multitask, prioritize, and manage time effectively.
* technical or business degree.
compensation
base salary with a great commission structure. Salary range: $18,000 - $19,000 per month.
legal statements
ch robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
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