Hcl tech is looking for business integration analysts with the below skills:
overview
the primary purpose of this position is to execute customer business integrations for customers agreeing to work with us foods standard integrations. This role will review requirements, identify any potential gaps and/or missing requirements, and update status daily. Support ongoing integrations and troubleshoot issues for quick resolution.
responsibilities
* review project assigned for potential gaps and/or missing requirements necessary to fulfill the business request
* manage their dashboard daily and update accordingly
* deactivating integrations in all systems when needed
* notify appropriate teams internally as needed based on specific project needs
* documents project extracts, company, and contact records.
* maintain and protect customer relationships with excellent customer service
* document completed projects in application and distribute material to customers, internal departments, sales training, update applications/systems required
* development and user test customer business integrations credentials, formats, data flow for production and successful delivery to the end user.
* deliver completed customer integrations meeting all procedures & process flows
* thorough testing and documentation and notifications to those who need it
* obtaining signatures on legal documents, distribution of documents and storing in a designated repository.
* obtaining customers approval/sign off
* additional tasks and assignments as needed
relationships
* internal: management, team members, sales (various levels), operations, it development, and it support
qualifications
education/training: b.s. / b.a. Preferred not required
* 2+ years’ experience as a business analyst.
* prior experience in gathering detailed business requirements, interpreting customer business needs, and translating needs into operational business requirements.
* prior experience in a customer service or customer facing role.
* prior experience in ecommerce/ebusiness environment (such as edi, b2b ecommerce, supply chain, other electronic integrations) preferred
* experience in the food industry/distribution is a plus.
knowledge, skills & abilities
* excellent organization, and team collaboration skills
* excellent written and verbal communication skills
* excellent facilitation, collaboration, negotiation, and presentation skills
* strong knowledge and general understanding of it/technical concepts
* general knowledge of various file types such as edi ansi x12, xml, cxml, flat files etc.
* general knowledge of data warehouse, ibm, sterling integrator, edi translation tools, coreftp/filezilla.
* communication methods as2, sftp, ftp and van
* comfort with ambiguity, frequent change, or unpredictability
benefits
* christmas bonus 30 days
* vacation bonus 25%
* 100% payroll schema with social security imss.
* 12 vacation days at first year
* life insurance
* profit sharing (ptu) (15 days to 1 month of salary)
* major medical insurance
* 13% saving funds ($108,000 anuales aprox)
* meals allowance ($3,400 mensuales aprox)
seniority level
* mid-senior level
employment type
* full-time
job function
* information technology
industries
* technology, information and media
guadalajara, jalisco, mexico 14 hours ago
job title
business system analyst (b2b integrations)
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