Overview
provides the full range of field engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity. Performs advanced-level maintenance on all products, including low-complexity installation activities. Provides technical feedback on equipment, systems and processes to improve overall service delivery. Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. Identifies and resolves systemic issues within the team. Proactively supports the needs of other team members, providing technical assistance and expertise. Contributes to improved client services metrics reporting and documentation. Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
responsibilities
* provides the full range of field engineering support for an assigned base of large / complex clients.
* takes complete ownership of onsite service activity.
* performs advanced-level maintenance on all products, including low-complexity installation activities.
* provides technical feedback on equipment, systems and processes to improve overall service delivery.
* uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
* identifies and resolves systemic issues within the team.
* proactively supports the needs of other team members, providing technical assistance and expertise.
* contributes to improved client services metrics reporting and documentation.
* monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
what success looks like
* provides the full range of field engineering support for an assigned base of large / complex clients.
* takes complete ownership of onsite service activity.
* performs advanced-level maintenance on all products, including low-complexity installation activities.
* provides technical feedback on equipment, systems and processes to improve overall service delivery.
* uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
* identifies and resolves systemic issues within the team.
* proactively supports the needs of other team members, providing technical assistance and expertise.
* contributes to improved client services metrics reporting and documentation.
* monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
qualifications
* high school diploma or ged required
* may require technical certification or associate degree
* generally, 2-4 years’ experience in area of responsibility
unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a us job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our global recruiting organization at globalrecruiting@unisys.com or alternatively toll free: 888-560-1782 (prompt 4). Us job seekers can find more information about unisys’ eeo commitment here.
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