What you’ll do
* staffing management: manage virtual assistants (vas) and a team of representatives to meet client needs and business objectives.
* client relations: act as the client relations manager, ensuring exceptional service and satisfaction.
* account growth: develop and implement strategies to grow client accounts and drive revenue growth.
* cross-department coordination: coordinate with marketing, sales, operations teams, and hr for business development initiatives and recruitment.
* team development: cultivate a high-performing team by mentoring and coaching staff, fostering a culture of accountability, and promoting continuous development.
* operational excellence: oversee compliance with internal policies and external regulations, ensuring precision and effectiveness across all processes.
* process optimization: identify and implement process improvements that streamline workflows and elevate team productivity.
* performance oversight: monitor and analyze key performance indicators (kpis), aligning team efforts with broader organizational goals and driving continuous improvement.
* talent acquisition & integration: collaborate on recruitment strategies and oversee the onboarding process to build a cohesive and dynamic team.
* stakeholder engagement: act as the primary point of contact for senior leadership and clients, ensuring transparent communication and alignment on priorities.
* work closely with the ceo to grow the business unit and follow the vision for its development.
what we’re looking for
* bachelor's degree in business administration, management, or a related field.
* experience working with us clients and/or personnel.
* very strong english language skills.
* 3+ years of experience in managing clients and/or personnel.
* exceptional strategic thinking and communication skills, with a track record of driving growth and leading successful teams.
* proven expertise in mentoring and developing high-performing teams, fostering a collaborative and result-driven culture.
* strong analytical skills, with the ability to leverage market research and data to guide decision-making and optimize business processes.
* demonstrated success in client and stakeholder engagement, ensuring alignment and delivering exceptional outcomes.
* flexibility to travel to the u.s. as needed for client meetings and company initiatives.
what we offer
* monday – friday, 7:00 am/8:00 am-4:00 pm/5:00 pm pacific time.
* starting $60,000 per month (gross salary)
* bonus based on business unit performance and project completion. Competitive benefits package.
* paid online english courses for language development.
* enjoyment of proportional vacation days!
* a progressive company culture where your ideas are valued
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