Before you apply: please take a moment to review the full job requirements to confirm that your experience and qualifications are a match for this position. Thank you for your interest in joining our team.
We are looking for a web marketing specialist (web marketing) to join our team to help with new website client onboarding. This position will work with legal professionals and law firm clients through the build-out of their websites and going over the best practices for their success.
Justia provides open and free access to the law and a platform for the legal community to share their knowledge. To support our free law initiatives, justia helps law firms grow their practice by offering premium marketing solutions.
Job requirements
bachelor’s degree in marketing, communication, information systems, or related field.
Advanced english proficiency, verbal and written (c1/c2 level or equivalent)
previous experience in a client services role (e.g., call center) is a plus.
Extreme attention to detail and strong organizational skills.
Proficiency in office/productivity suites (e.g., google workspace)
knowledge of digital marketing fundamentals is a plus.
Demonstrated ability to work independently and meet challenging deadlines.
Ability to multi-task and work in a fast-paced office while constantly maintaining a friendly and positive can-do attitude.
Bonus points
knowledge of digital marketing fundamentals.
Previous experience in a client services role (e.g., customer support, account management) is a plus.
Previous experience managing an online presence for a business (e.g., managing social media for a brand, updating website content, or handling online business listings) is a strong plus.
Demonstrated ability to leverage ai tools for workflow optimization.
Familiarity with seo fundamentals and best practices.
Previous experience with crm or help desk systems.
Job responsibilities
be the primary point of contact for new clients, managing the relationship to ensure top-level support and client satisfaction.
Handle client onboarding.
Professionally manage all client support communications via email.
Provide website cms (or platform) training to new clients.
Review website content during the build and provide suggestions.
Collaborate with internal teams to ensure client requests are completed accurately and in a timely fashion thus driving client satisfaction.
Benefits
statutory benefits (imss, infonavit, sar, holiday bonus, profit sharing).
Vacation days (with vacation premium), statutory federal holidays, 3 wellness holidays, and 2 sick days.
Team-building activities.
Psychological counseling sessions.
Maternity leave and paternity leave.
Flexibility for employees to attend school activities involving their children.
Access to advanced ai tools (based on the role).
Certification/training reimbursement and other career development initiatives.
Monthly internet allowance.
Free lunch service.
Relocation package.
The standard work schedule is monday to friday. This role is ideal for a recent graduate or early-career professional passionate about digital marketing and client services.
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