Tsys, a global payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.
as part of our growth as a card processor in latin america, we are looking for a customer success manager to be part of our team in mexico.
if you are looking for professional development and would like to be part of our amazing growth in latin america & the caribbean, apply today and join our award-winning fortune 500 company
flexibility to work from home
leads, directs, oversees and ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes.
~ responds appropriately to ensure global payments support groups respond and react accordingly and with empathy to the client impact. Update client business groups as necessary during and after severity one incidents.
~ supports the client by acting as the voice of the customer and identifying product support and development needs. Leads and ensures retention and maintenance of long-term relationships with clients based on strategic direction of client's business. Ensures understanding of the client business and product installations to identify new product or service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
~ represents the client in the client business review from a strategic direction based on experience and trends. Validates monthly billing to the client ensuring accuracy and timely issuance of invoices. Leads, manages and is accountable for renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points. Receives support from legal and other key stakeholders for areas outside of the relationship management's area of expertise.
~ stay abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities. (bachelor's degree in business, marketing or a related field.
~ experience as a customer success manager, account manager, or in customer service roles.
~ experience in managing customer success programs, customer retention, and upselling strategies.
~ experience with business development.
~ advanced english level