* team supervision & leadership: lead, mentor, and coach the team.
* organize and delegate responsibilities among collection assistants to ensure efficient workload distribution and accountability.
* conduct regular performance reviews, 1:1 meetings, and training sessions to drive development and motivation.
* ensure that team members follow instructions and comply with company policies and procedures.
* promote a high-performance culture with accountability, inclusion, and collaboration.
collections management
* manage the full collections portfolio for all credit customers.
* oversee daily collection efforts, including follow-ups on past-due freight invoices, demurrage/detention charges, and/or all open invoices.
* ensure the team schedules and sends account statements on a weekly basis, utilizing available technology and tracking tools.
* proactively identify and mitigate collection risks, initiating escalation processes with commercial and management teams when preventive or corrective action is needed.
* monitor and analyze customer behavior and payment performance, sharing findings and action plans with management and leadership teams.
customer & key stakeholders relationship
* serve as the escalation point for complex or sensitive customer collection issues.
* act as a communication channel between customers and internal departments to resolve invoice discrepancies or payment concerns.
* provide customers with personalized service focused on resolving collection-related issues, ensuring communication is clear and professional through approved company channels.
* build and maintain cooperative relationships, externally with customers and internally with key stakeholders, including sales, customer service, and trade.
reporting controls & process analytics
* monitor and report on kpis by preparing and presenting monthly performance reports for management with insights on trends, risks, and solution strategies.
* ensure consistent application of credit and collections policies.
* identify gaps and propose enhancements to existing workflows, leveraging technology where possible.
* analyze data from team activities and customer portfolios to identify areas of opportunity and propose improvements.
* partner with the credit risk team to evaluate customer exposure and ensure process documentation is up to date and audit-ready.
education & experience
* bachelor's degree in finance, business administration, international trade, logistics, or a related field.
* postgraduate diploma or certification in credit management, financial operations, or supply chain is a plus.
* 4–6 years of progressive experience in accounts receivable positions, preferably in the logistics, shipping, or freight forwarding industry.
* at least 2 years of proven experience in a supervisory or team leadership role, managing collection activities and driving results through a team.
* fluency in english is required (written and spoken). C1
* experience working with b2b customers in complex account structures, particularly large cargo volume or global clients.
* strong background in managing freight-related receivables, including demurrage, detention, accessorial charges, and container deposit recovery.
* familiarity with international trade terms (incoterms), ocean freight documentation, and port/terminal billing practices.
seniority level
* associate
employment type
* full-time
job function
* finance and accounting/auditing
* industries: truck transportation and maritime transportation
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