Job overview
we are seeking a seasoned leader to oversee our collection efforts, ensuring timely resolution of customer issues and maintaining positive relationships with key stakeholders.
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key responsibilities
* lead and mentor a team of collection specialists, promoting efficient workload distribution and accountability.
* conduct regular performance reviews, 1:1 meetings, and training sessions to drive development and motivation.
* promote a high-performance culture with accountability, inclusion, and collaboration.
collections management
* manage the full collections portfolio for all credit customers.
* oversee daily collection efforts, including follow-ups on past-due freight invoices, demurrage/detention charges, and open invoices.
* ensure timely scheduling and sending of account statements using available technology and tracking tools.
* proactively identify and mitigate collection risks, escalating processes when necessary.
customer relationships
* serve as an escalation point for complex customer collection issues.
* act as a communication channel between customers and internal departments to resolve invoice discrepancies or payment concerns.
* provide personalized service focused on resolving collection-related issues through approved company channels.
reporting and analytics
* monitor and report on kpis by preparing monthly performance reports with insights on trends, risks, and solution strategies.
* evaluate customer exposure and ensure process documentation is up-to-date and audit-ready.
requirements
* bachelor's degree in finance, business administration, international trade, logistics, or a related field.
* postgraduate diploma or certification in credit management, financial operations, or supply chain is desirable.
* 4–6 years of progressive experience in accounts receivable positions, preferably in logistics, shipping, or freight forwarding.
* at least 2 years of supervisory or team leadership experience managing collection activities and driving results through a team.