Job description:
provide customers and suppliers with information and support in relation to our services as well as manage and resolve any doubts that may arise, such as channeling complaints, claims and suggestions.
activities and responsibilities of the position:
manage a large number of incoming calls
generate sales opportunities
identify and evaluate the needs of customers to achieve their satisfaction
create sustainable relationships and trust with customer accounts through honest and interactive communication
provide accurate, valid and complete information using the correct methods and tools
meet personal / customer service team sales goals and call handling quotas
address customer complaints, offer appropriate solutions and alternatives within the deadlines, and follow up to ensure resolution
keep track of customer interactions, process customer accounts, and archive documents
follow communication procedures, guidelines and policies
*requirements*:
demonstrable customer service experience or experience as a customer service representative
great capacities to maintain telephone contact and for active listening
customer orientation and ability to adapt / respond to different types of personalities
excellent communication and presentation skills
ability to multitask, prioritize and manage time effectively
professional education degree (lic. In foreign trade or lic. A fin)
valid visa indispensable
bilingual indispensable
tipo de puesto: tiempo completo
salario: $30,* - $40,* al mes
tipos de compensaciones:
- bono de productividad
- bono de puntualidad
lugar de trabajo: in person