We are seeking astrategic Chief Technology Officer (CTO)to lead the technology, compliance, and security vision for our multi-site call center operations.
The CTO will oversee IT infrastructure, telephony platforms, cybersecurity, and equipment lifecycle management while ensuringSOC 2, PCI-DSS, and global security standardsare fully met.What You'll DoDefine and execute the company's technology and security roadmap.
Oversee contact center systems (dialers, VoIP, CRM, WFM, IVR, omnichannel).
Ensure strict compliance with SOC 2, PCI-DSS, and data protection frameworks.
Develop and enforce security policies : access control, endpoint management, and monitoring.Standardize equipment policies for agents and staff (PCs, headsets, telephony, BYOD restrictions).
Manage infrastructure reliability (networks, disaster recovery, business continuity).
Implement data analytics & AI solutions to optimize performance and workforce efficiency.Lead IT, InfoSec, and compliance teams while managing vendor and partner relationships.What We're Looking For10+ years in IT leadership, ideally in call center / BPO operations.
Proven expertise in SOC 2, PCI-DSS, cybersecurity, and IT risk management.
Experience creating and enforcing security & equipment policies across large user bases.Strong knowledge of telephony systems, cloud contact center platforms, and compliance frameworks.
Track record of scaling secure, multi-site operations.
Exceptional leadership and communication skills.Bonus points if you bring experience with HIPAA, GDPR, AI-driven customer engagement, and platforms like Genesys, Five9, NICE, or Avaya.