Learning & development manager

*learning & development manager*
*about the company*
iwg has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.
our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (regus, spaces, hq, signature and no18), commercial real estate brokerage and managed office solutions.
*job purpose*
we are looking for an ambitious and resourceful l&d manager to support a dedicated region to ensure smooth and efficient business operations. You will champion a performance culture that puts our customers at the heart of everything we do and drives commercial performance.
the role of an l&d manager is to be the face of our latam training efforts. Ensuring our new starters are highly engaged, effectively trained, and ready to succeed in their roles. This role will suit an individual who is truly passionate about people and helping others succeed.
*key*responsibilities*
- facilitate virtual trainings, ensuring we maintain our training kpi’s of training all new employees within 3 months.
- maintain and update induction material.
- manage the onboarding experience, ensuring optimal engagement for new starters.
- coach and mentor regional training champions to support in centre training.
- distribute and manage new employee surveys related outputs.
- support the ongoing development programs including development programs.
- help managers develop their team through suggesting content on internal lms.
- collaborate with global hr & l&d team.
- become and l&d point of contact for latam.
- manage monthly training campaigns.
- you can expect to spend 50% of your time delivering live online training
*required skills, experience & qualifications*
- more than 2 years experiences of facilitating virtual classrooms / workshops across latam.
- must be proficient in verbal and written english.
- advantageous to be bilingual.
- instructional design skills. Ability to design and develop engaging virtual learning experiences for new hires. This includes knowledge of adult learning principles, instructional design models and developing interactive e-learning modules.
- facilitation and presentation skills. Ability to facilitate virtual sessions and present information in an engaging way through virtual platforms like microsoft teams.
- project management. Ability to manage multiple learning projects and new hire onboarding initiative simultaneously.
- ability to work alone and as part of a team.
- positive can-do attitude is essential, flexible to team and organisational needs.
- ambition to progress and develop in l&d.
- organised, process driven and systematic.
- proficient in powerpoint, excel and word.
- excellent verbal and written communication skills.