Position: Operations Support SpecialistLocation: Onsite 4 days a week in Mexico CityMust haves:- 5+ years of experience with experience with Atlassian Jira Cloud- Experience using a ticketing/ITSM system- Practical scripting or automation experienceDay to Day:Insight Global is looking for an Operations Support Specialist to support one of our clients out of Mexico City, MX. This Support specialist will provide day-to-day user support for Atlassian products and integrations: troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams. This role requires one to be onsite 4 days a week in Mexico City.Compensation:$70,000 to $100,000 per year annual salary.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role include:- Christmas Bonus (equivalent to one month's salary).- 12 days of initial vacation (increases with seniority).- Vacation Bonus.- Food Card.- Savings Fund.- Flexible compensation package (8%).- Performance Bonus.- Profit Sharing (variable).- 10 Company Holidays (5 official + 5 additional).- 5 Flexible days.- Optional Pension Plan.- Life Insurance.- Medical Insurance (up to 750k pesos coverage).- Free parking.- Subsidized Cafeteria.- On-site medical attention.