Business concierge fiesta inn playa del carmenjoin to apply for the business concierge fiesta inn playa del carmen role at posadas.location: quintana roo, mxcompany: grupoposadp2application deadline: 24 june 2025mission of the positionprovide support in all gsh functions through optimal supervision of policy compliance, standards, and service protocols during your shift, ensuring the hotel fulfills its mission of being guests' second home.specializationscustomer serviceissue resolutionhuman talent managementtechnical knowledgepersonnel managementeducationbachelor's degree in administration or tourismcomputer skillsoffice suitelanguagesenglishexperiencecall center, receptionistmain responsibilitiesgreet, receive, and bid farewell to guests professionally; support and cover for gsh absences; coordinate and supervise department areas during your shift; stay informed about social and cultural events to assist guests accordingly.ensure efficient guest registration adhering to policies and standards.be present in the main lobby to welcome guests and escort them to the reception area.supervise staff on duty to ensure proper uniform and image standards.pre-assign arrivals, prioritizing vips and fr members in the exclusive floor.periodically review the minutero to validate delays and take corrective actions.verify setup of coffee station and business center on the floor fiesta.ensure reception staff comply with registration standards during check-in/out, applying proper phraseology and benefits.adhere to policies, manuals, procedures, and standards of posadas.
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