Customer experience managerwe are seeking a highly skilled professional to manage customer experience initiatives. In this key role, you'll identify and prioritize customer experience improvements, develop and implement solutions, and measure their effectiveness.the successful candidate will have a strong analytical mind, excellent communication skills, and the ability to work independently and as part of a team.responsibilities:monitor and analyze customer feedback from various channels.conduct feedback investigations, document findings, and provide concise resolutions to the customer.identify detractors and critical incidents, while promoting prioritization and root cause corrections.work collaboratively with relevant teams to resolve customer issues effectively and efficiently.track issue resolution progress and ensure timely closure.identify trends and patterns to pinpoint recurring customer experience challenges.requirements:3+ years of equivalent experience in customer service, business administration, communications or related field.intermediate to advanced experience in customer feedback analysis and management.intermediate to advanced experience with using customer experience insight tools such as fullstory and quantum metrics.english advanced written and spoken.what we offer:a collaborative and inclusive work environment where your contributions are valued.opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.access to cutting-edge tools, resources, and a supportive team to help you excel.