Help desk support specialist
full-time
join our world-class service organization dedicated to adding value to our clients. We're looking for a talented help desk support specialist to provide top-notch assistance. You'll resolve technical issues efficiently to keep operations running smoothly. This role suits a dynamic problem-solver who enjoys helping people and providing high-quality support.
day to day responsibilities: this role serves as a central point of contact to employees for technical troubleshooting support, request fulfillment and pc and telecom configuration, hardware provisioning including network and software access control, user coaching and problem solving.
what you will be doing:
* provides comprehensive technical support to volteo digital employees worldwide
* monitor performance and maintain systems according to requirements
* troubleshoot issues and outages
* ensure data security through access controls and backups
* assist in the tracking of hardware and software inventory worldwide
* develop expertise to train volteo digital employees worldwide on new technologies
* build an internal wiki with technical documentation, manuals and it policies
* assist and interact with hardware and software vendors
* participate on committees and/or projects with volteo digital-wide teams
required experience and skills:
* associate or bachelor's degree in computer science, information technology, system administration, or closely related field, or equivalent experience
* 1+ years of it or software organization experience in technical support roles
* english language fluency preferred
* experience or certification in administration of office 365
* experience with databases, networks (lan, wan) and patch management
* experience with windows and mac os
* resourcefulness and problem-solving aptitude
* understanding of web technologies (java/javascript, xml, html, web services, etc.)
* knowledge of it operations best practices, security, storage, data protection, and disaster recovery a plus
* experience creating technical documentation and training materials
* ability to work cross-functionally across cultures and time zones
* energetic, eager to learn, and able to thrive in a diverse environment
* strong interpersonal, written and verbal communication skills
* collaborative, self-driven team player
about volteo: volteo is an iot solutions, servicenow, and training provider with global offices. We offer competitive compensation and a culture that supports balance. Volteo is an equal opportunity employer.
tipo de puesto: tiempo completo, por tiempo indeterminado
salario: $20,000.00 - $25,000.00 al mes
beneficios: enfermedades, horarios flexibles, seguro de gastos médicos, seguro de gastos médicos mayores, vacaciones superiores a la ley
horario: turno de 8 horas
pago complementario: bono trimestral
it support junior
hoy
vacante para la empresa hrpv human resources puerto vallarta en guadalajara, jalisco
are you passionate about technology and eager to start a career in it? Join our team as an it support junior and be a vital part of our tech-driven company. You'll provide essential technical assistance to users, troubleshoot hardware and software issues, and help maintain smooth network operations.
this position is on-site in guadalajara and ideal for growth in a supportive, dynamic environment.
key responsibilities:
* assist with diagnosing and resolving hardware and software problems
* troubleshoot network connectivity and internet issues
* install, configure and maintain devices
* document, track, and follow up on incidents and solutions
* perform routine maintenance on it equipment
* ensure timely software/os updates according to company policies
* manage hardware/software inventory
* maintain incident/resolution records
* generate periodic reports on support operations
* assist in creating/updating user manuals and support documentation
qualifications:
* basic technical knowledge of hardware, software, and networking (tcp/ip, dns, dhcp)
* experience in technical support or related role
* excellent customer service and problem-solving skills
* team player, adaptable, eager to learn
* strong communication skills, advanced english (b2-c1)
what we offer:
* salary: 12,000 mxn - 13,000 mxn per month (depends on experience and english)
* full mexican law benefits including imss, paid vacations, christmas bonus
* mon-fri, fixed 8-hour shifts
* paid training from day one
* company benefits program with discounts
* professional development opportunities
* growth in a company with 500+ employees
* inclusive workplace with no discrimination
job type: tiempo completo
sueldo: 12,000.00 - 13,000.00 al mes
lugar de trabajo: empleo presencial
it support analyst latam work
hoy
who we are: bairesdev is the fastest-growing company in america with teams worldwide. We hire top 1% of talents and support professional growth on exciting projects.
about the role: it support analyst to join our internal help desk, providing technical support and advice to it users. Opportunity to be a key member of our engineering team.
what you'll do:
* computer troubleshooting
* hardware purchasing
* building security cards administration
* general office and hardware maintenance
you must have:
* 1+ year experience in similar roles with internal help desk
* experience with windows 10, mac os, android, aws, networking
* excellent verbal/written communication; teamwork and independence
* organized and detail-oriented
* ability to manage multiple projects
what we offer:
* 100% remote work, hardware setup, flexible hours
* paid parental leave, vacation & holidays
* diverse, multicultural environment
* excellent compensation
* growth at speed of learning
other: remote work culture, growth opportunities, diverse and inclusive environment
it support analyst latam work
hoy
similar to above role with remote work and growth opportunities. See above for details.
part time onsite it support
hoy
our motto: you request. We respond. It gets done
we are dedicated to high-level service and delivering value to customers.
mission: provide customized technology solutions supporting customers' business goals and ideas.
hours: not guaranteed; recurring client-site assignments every other week in guadalajara area. This is a flexible, supplemental-income role.
compensation: $30 per hour; minimum per job unspecified
job details: on-site visits, troubleshoot, implement technology with remote assistance, document work, client communication, and ticketed work.
requirements: spanish speaker; pos, vpn, windows server knowledge; strong itil-aligned incident management; willingness to travel
type: part-time
salary: $30/hour
location: on the road
help desk
hoy
empresa de servicios de tecnología busca personal para soporte técnico.
perfil:
* licenciatura en tecnologías
* experiencia en soporte de puntos de venta (pos) obligatorio
* inglés fluido
* disponibilidad de horario
beneficios: seguro de vida, seguro de gastos médicos mayores, vales de despensa, fondo de ahorro, prestaciones de ley desde día 1, 100% nómina
funciones
* gestión de incidencias y solicitudes itil
* actualización a usuarios y cierre de solicitudes
* resolución de problemas de nivel 1 en pos, escritorio/os, exchange, vpn, etc.
* soporte remoto y escalamiento
* uso de ticketing y documentación
tipo de puesto: tiempo completo
salario: $20,000.00 - $22,000.00 al mes
lugar de trabajo: empleo presencial
analista help desk
hoy
analista help desk: perfil en tecnología con experiencia en pos, inglés fluido, disponibilidad de horario, beneficios de ley, etc.
requisitos: técnica o licenciatura en sistemas; experiencia mínima 1 año
ofrecemos: salario y prestaciones variadas; horario de 8 horas; transporte y beneficios
lugar de trabajo: empleo presencial
analista help desk / help desk analyst
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