Healthcare is complicated, but it doesn’t have to be.
550+ employees, 9 countries, and 1 mission - to amplify the voice of physicians and improve global healthcare. This is where you come in. Helping unite physicians across the world to improve patient outcomes—and even save lives— is an incredible feeling. Join us!
what we’re about:
* community: with 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3m medical professionals and a trusted network of leading industry partners - and we’re growing every day.
* innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways.
* collaboration: making an impact in healthcare is serious work, but that doesn’t mean we can have a good time while we’re at it. We laugh together, we don’t take ourselves too serious, and we’re always trying to make our customers crack a smile.
sermo is a global social platform for physicians that fosters impactful peer-to-peer collaboration and discussions through meaningful insights, data, and trends. It is the most trusted global platform with over 800,000 fully verified and licensed physicians across 150 countries. The platform enables doctors to anonymously talk real-world medicine, review treatment options via our proprietary drug ratings platform, collectively solve patient cases and earn honorarium from surveys. Through sermo’s unique community, pharmaceutical and healthcare partners can drive physician awareness and gain deep understanding of brand perceptions to benefit the medical community at large. To learn more, visit
summary of the job:
* do you have a knack for organization and a passion for precision? Thrive on being the go-to team player in a fast-moving environment? If so, then this role could be the perfect fit for you!
* the senior associate, content creation and mlr excellence plays a vital role in supporting the senior manager and ensuring the smooth delivery of high‑quality, compliant medical content. You will act as the linchpin of the content creation and mlr submissions process, always adhering to regulatory standards while collaborating with various teams.
* you will be responsible for ensuring that everything created and delivered as a part of the sermo studio offering is of the highest quality. This includes ensuring that both creative deliverables and medical, legal, and regulatory submissions adhere to the sermo standard of excellence. You will do this by creating manuscripts (leveraging approved client materials), reviewing client success operations materials, and supporting all mlr submissions while ensuring that all assets are uploaded, annotated, tagged, and linked, and submitted correctly within our client’s internal review systems (e.g. Veeva) requirements. You will be the point person responsible for understanding all manufacturers’ creative and submission requirements and guidelines.
responsibilities: mlr support
* assist in preparing, documenting, and submitting medical, legal, and regulatory (mlr) materials through client systems (e.g., veeva) in line with submission guidelines.
* annotate, link, and tag submission assets while ensuring they comply with sermo's standard of excellence and client requirements.
* participate in mlr review calls alongside the senior manager as a sermo representative to help facilitate approvals and address feedback.
quality control
* review and proofread medical content to ensure clarity, accuracy, and compliance with both brand and industry standards.
* monitor and maintain editorial guidelines, ensuring they are effectively implemented across all deliverables.
cross-functional collaboration
* collaborate with internal and external teams, including content creators, medical affairs, marketing, regulatory, and legal teams, to streamline workflows and align on project objectives.
* act as a central point of contact for content project updates, ensuring alignment and timely delivery.
industry compliance
* stay informed on current regulations, standards, and best practices in the healthcare and pharmaceutical industry, sharing insights and updates internally to proactively address compliance needs.
operational excellence
* develop and maintain tracking systems for submission status, timelines, and key metrics to ensure efficient project management.
* contribute to the continuous improvement of processes, identifying and implementing ways to make workflows more effective.
digital tools
* leverage ai tools to support content creation and quality control to further automate routine review tasks to improve speed, accuracy, and consistency.
* use salesforce and related workflow tools to track projects, submission status, approvals, and client requirements, ensuring accurate documentation, clear handoffs between teams, and efficient automation of reporting, alerts, and recurring operational tasks.
skills, experience & qualifications:
* 3–8 years of experience in medical content creation, compliance, or similar roles within the pharmaceutical or healthcare industry.
* hands‑on experience with mlr submissions or knowledge of regulatory systems like veevavault, fuse, or similar platforms.
* experience with digital advertising and/or pharma healthcare experience.
* passion for customer service and for ensuring our clients have the best experience possible.
* attention to detail with excellent organizational, multitasking, and prioritization skills.
* strong communication and interpersonal skills.
* organized, responsible and results‑driven.
* proficiency in ms office, jira, or smartsheet is a plus.
* bachelor’s degree in a relevant field (e.g., life sciences, communications, healthcare) preferred.
* exceptional communication and relationship management skills built on a customer‑centric.
#j-18808-ljbffr