Join a team recognized for leadership, innovation and diversity.
technical support professional - tier 2in this role, you will impact our technical support operations, the satisfaction of our customers, and the growth of the organization.key responsibilitiesprovide expert technical support to customers, resolving complex technical issues.collaborate with cross‐functional teams to develop and implement technical support strategies.lead and mentor junior technical support professionals, providing guidance and support.stay updated with industry trends and advancements and provide recommendations for improvement.contribute to the development and improvement of technical support processes and tools.establish and maintain strong relationships with key stakeholders, including customers and internal teams.participate in customer meetings and provide technical expertise and guidance.product entry into service process to verify readiness of launch.test product before going to market (npi/uat & beta testing).
work with tech publication to confirm marketing publications are correct and align with offering.create self‐service content (knowledge articles, how‐to videos) for level 1 support questions.you must haveproven experience in technical support or a similar role.strong leadership and mentoring skills.ability to drive innovation and continuous improvement.results‐oriented approach and ability to meet business objectives.excellent problem‐solving and decision‐making abilities.strong business acumen.ability to build and maintain strong relationships.expertise in relevant technologies and products.strong problem‐solving and analytical abilities.excellent communication and interpersonal skills in both spanish and english.ability to effectively manage and prioritize multiple projects and tasks.strong customer focus and commitment to customer satisfaction.windows and windows server os experience at a high level.active directory, group policy management, work groups and domain knowledge.virtual machine management.microsoft sql server experience.strong networking skills and networking protocols at a high level.iis and ssl experience.working within network firewalls and port management.installing and uninstalling software and troubleshooting failures.web and mobile app experience.low‐voltage wiring, standards and specifications.preferred qualificationsbachelor's degree in engineering, computer science, software engineering or a related field.master's degree preferred.experience in mentoring and leading a team.portuguese or french communication skills preferred.experience in the industry or current professional experience in similar roles is preferred.api integration experience.previous access control experience.comptia a+ certified.location: av.
salvador nava martinez, san luis potosi, mexico#j-*-ljbffr