Overview
ncr atleos, headquartered in atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
responsibilities
* provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.
* perform tier ii work on products and services of medium-high complexity, including large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing readers/sorters and networking issues on imaging systems, and networking/communications equipment.
* provide hardware maintenance, installation, network management, multi-vendor maintenance and software support.
* provide installation, maintenance and repairs on atm (second line maintenance) and/or pos (point of sale) equipment and other electromechanical equipment at various locations within an assigned territory/region.
* maintain continuity of customer operations; manage customer incidents; build working relationships with customers and establish informal communication channels with the local customer account.
* own all customer issues/needs that are voiced or observed and act accordingly; may provide support to associate customer engineer and/or service technician when necessary.
* understand and perform various service level agreement (sla) requirements and escalate issues as appropriate according to procedures.
* represent ncr in a manner that reflects positively on the company’s image and reputation.
* verify site environment meets requirements prior to installation or rollout; install customer systems according to the installation plan and certify that the installation meets the customer’s requirements.
* analyze and correct technical problems on equipment within assigned customer accounts; perform periodic preventive maintenance and install modifications; perform overhauls and routine maintenance; may perform modular swaps or unit replacements.
* respond to customer calls, identify problems, escalate and resolve operating system software problems; keep the customer informed during resolution; perform service verification and customer satisfaction surveys.
* manage network fault, performance, configuration, security, software and remote system management tasks as needed.
* complete administrative functions accurately and promptly, including updating systems and databases.
* sell supplies, low-end equipment, oem products and ncr maintenance contracts for basic and/or extended service; ensure accurate charging for billable services.
* may be dispatched daily on a call-by-call basis or set own schedule based on automated reports; conduct work at customer sites, local offices, or in a virtual environment.
* may require travel and handling of tools/parts; may involve bending, squatting, walking, standing or sitting for extended periods; exposure to enclosed spaces, dust, drafts and damp areas.
* report calls and activity promptly; track and report expenses; capture detailed customer asset information for invoicing and billing.
basic qualifications
* high school diploma or equivalent
* 1-3 years of related experience
* a+ certification
* personal computer skills (microsoft operating systems and office), basic electronics; hardware and operating system knowledge on assigned products
* systems architecture (e.g., client/server, web-based systems)
* ability to work a flexible schedule including nights, weekends, overtime, and on-call
* database management systems (e.g., sql interfaces)
* network and systems management systems/protocols (e.g., ethernet, sna, wan)
preferred qualifications
* associate’s degree preferred
* 3+ years of related experience
eeo statement
ncr atleos is an equal-opportunity employer. It is ncr atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
employment and recruiting
offers of employment are conditional upon passage of screening criteria applicable to the job.
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