You lead the way. We’ve got your back.
at american express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of team amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of american express.
how will you make an impact in this role?
designs, develops, and maintains technology systems for use by external and internal customers.
responsibilities:
1. ensure the seamless and efficient operation of critical it platforms.
2. manage incidents, problems, and changes using itil principles; proactively monitor performance and coordinate equipment installations.
3. optimize service delivery through streamlined workflows and tools to meet the evolving needs of colleagues.
4. focus on data-driven decision making, continuous improvement, and risk mitigation to achieve operational excellence.
5. provide hands-on support for the runtime operation of applications, ensuring high availability and performance.
6. partner with supporting teams to ensure operational readiness throughout the application lifecycle.
7. lead the team to implement best practices around observability and resiliency in runtime operations.
8. collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks and system failures.
9. contribute to designing and implementing monitoring, alerting, and logging solutions for proactive issue detection.
10. participate in incident response and root cause analysis to maintain application stability and resilience.
11. work with cross-functional teams to understand application requirements and provide operational input during development.
12. develop and maintain automation and tooling to streamline operations and improve efficiency.
13. manage your own time effectively, working independently and collaboratively.
14. perform all aspects of software development for assigned applications, including prototyping, coding, and api creation.
15. maintain a positive attitude, communicate effectively, and demonstrate a willingness to learn and collaborate.
16. foster a culture of innovation, continuous improvement, and risk-taking.
minimum qualifications
1. bs degree in computer science, computer engineering, or related technical discipline, or equivalent work experience.
2. 5+ years of software experience with proficiency in java or python.
3. strong understanding of big data technologies such as hadoop, spark, hive, hbase, elasticsearch, redis, kafka, mysql, postgres, and shell scripting.
4. experience in software engineering, infrastructure operations, or related fields focusing on runtime operations and application support.
5. understanding of cloud infrastructure, distributed systems, and containerization; experience supporting critical applications is a plus.
6. familiarity with monitoring and logging tools and incident management best practices.
7. experience with ci/cd platforms like git, maven, and jenkins.
8. excellent problem-solving and troubleshooting skills focused on runtime issues.
9. strong communication and collaboration abilities within cross-functional teams.
10. ability to monitor system performance and optimize data pipelines proactively.
we back you with benefits supporting your holistic well-being, including physical, financial, and mental health support, along with flexibility to thrive personally and professionally:
* competitive salaries and bonus incentives
* support for financial well-being and retirement
* comprehensive medical, dental, vision, life insurance, and disability benefits (location-dependent)
* flexible hybrid, onsite, or virtual work arrangements
* generous parental leave policies (location-dependent)
* access to wellness centers, counseling, and career development opportunities
offer of employment is contingent upon successful background verification, in accordance with applicable laws and regulations.
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