Winnow, a global leader in addressing food waste, is seeking an experienced customer success manager to lead the delivery of operational goals in the growing sector of resorts and hotels. This role will be responsible for growing and maintaining strategic accounts across central and south america.
key objectives:
* full ownership of a portfolio of accounts, responsible for account performance kpis, churn prevention, clients' return on investment, and positive nps across the accounts managed.
* contribute to quarterly and annual strategic objectives for the resorts vertical as well as create robust implementation plans for delivery.
* act as the voice of the customer for resorts within winnow, voicing client concerns, escalating risks, and recommending solutions.
requirements:
* fluent in both english and spanish (mandatory).
* experience in a client success / implementation or project management / account management / consultant role.
* experience in the hospitality industry (resorts, hotels, restaurants).
benefits:
* ability to work remotely with occasional travel to client sites.
* opportunity to make a significant impact on reducing food waste and contributing to a sustainable future.
others:
this role requires a self-starter who is looking to take full ownership for a broad and growing portfolio of customers. The ideal candidate will have a track-record of successful remote work while meeting or exceeding kpis.