The order management specialist is a critical role supporting hexagon manufacturing intelligence by ensuring the accurate, timely, and compliant order processing of hardware, software, and service solutions.
this position acts as a central coordination point between sales, finance, production planning, logistics, to enable smooth order fulfillment, ensuring data accuracy, adherence to commercial and operational policies, along with delivering high-quality customer experience while supporting on-time delivery of precision measurement technologies, software solutions, and integrated manufacturing systems.
key responsibilities
* enter and validate hardware, software, and service orders in salesforce and erp systems, ensuring accuracy and completeness.
* generate software licenses, entitlements, or activation keys as part of the software order fulfillment process.
* review customer quotes, contracts, and purchase orders to ensure compliance with pricing, terms, and company policies.
* generate and reconcile invoices using internal reports, ensuring proper billing and alignment with financial requirements.
* monitor salesforce dashboards and operational reports to track order status, backlog, and exceptions, taking prompt action on discrepancies.
* push back incomplete or incorrect orders & requests; communicate required corrections and follow up until resolved.
* coordinate hardware deliveries with planning and logistics ensuring correct and timely communication to customers regarding customer preparedness, ship dates, and shipment scheduling.
* support sales by providing clearly communicated guidance on order requirements, documentation, approvals, and delivery timelines.
* manage order-related issues such as pricing mismatches, manufacturing constraints, and documentation gaps; follow up until resolved & escalate when needed.
* maintain accurate order files, license records, and approval documentation for audit and compliance readiness.
qualifications
* professional level: solid experience (1-3 years) in order management, sales operations, or sales administration.
* language: proficient english (written and verbal).
* systems skills: mid-to-advanced salesforce user; experience with erp order modules preferred such as salesforce, sap, etc.
* microsoft office: strong excel, word, and powerpoint skills.
* finance/accounting knowledge: preferred for invoicing, billing validation, and reconciliation.
soft skills:
* excellent organization and attention to detail
* ability to work within a fast-paced environment
* self-learning mindset, strategic thinking & proactive problem-solving
* clear communication with strong follow-through
* be team-oriented with strong collaboration skills
what we offer
* hybrid work (2 home office days, 3 at the office)
* food coupons
* vacations bonus. 100% of base salary of earned vacation days.
* year end bonus (aguinaldo). Equivalent to 30 days of base salary.
* personal life insurance.
* medical insurance. Coverage is offered at no cost to the employee, spouse, and children of 18 years or less. Terms per our corporate insurance policy.
* vacations: as required by mexican law. Five additional days during the 2nd half of your 1st year.
* two additional holidays that can be used at any time of the year.
explore life at hexagon
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