Business Analyst, BSNA Service – Job Description
Who we are
Johnson Controls is a integral diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 105,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.
What you will do
- Translate business capability needs into functional requirements
- Support alignment of Business and IT objectives
- Identify opportunities to advance business process leveraging technology
- Execute transparent IT processes to initiate and deliver projects
- Participate in services process design working with IT and business leads
- Drive continuous improvement in solution adoption, usage, and process simplification
- Help develop and execute solution roadmap that aligns to business strategy and measurably drives business KPIs
- Consistently grow expertise in business processes and enabling technology features
How you will do it
- Work with business stakeholders to translate business capabilities and process designs into functional requirements and secure signoffs
- Work with business stakeholders and IT teams to develop, test, and deploy solutions that meet business capability needs and ensure successful achievement of scope, cost, schedule, quality, adoption, and value outcomes
- Work with enterprise tools such as JIRA and/or Azure DevOps to capture requirements and manage lifecycle of issues and work items
- Participate in development and review of solution test scenarios and test cases for functional testing
- Provide expertise and input into solution testing scenarios and participate in User Acceptance Testing
- Participate in development of solution training material and execution of change management activities
- Support business case value realization efforts by working with business and IT teams to design and deliver outcomes
- Partner with business stakeholders to define in scope and out of scope processes and solutions
- Manage and govern process templates partnering with the business
- Support and develop solution deployment plans
- Partner with business leads and define end to end business process maps and create a common BSNA business process template for Services
- Map existing business processes into new capabilities and identify gaps
- Ensure consistent, high quality, and appropriately detailed process designs, by including correct business requirements
What we look for
Required
- 5+ years of IT work experience
- 2+ years of experience preparing business requirements and functional specification documents
- Experience using tools such as JIRA and Azure DevOps
- Web Application requirement gathering
- Bachelor’s degree or above in Computer Science or related field
- Excellent written and oral English skills
- Outstanding interpersonal and communications skills
- Can work independently and with cross-functional teams in the organization
- Knowledge and experience partnering with both business stakeholders and IT professionals
- Positive, collaborative, and solution-oriented attitude
Preferred
- Good mix of technical/IT consulting and business background
- Experience in sizeable multinational corporations
- Familiarity with lean-six sigma or recognized process simplification methodology
- Field Operations business process knowledge
- Gathering requirements for user interface and user experience