Position responsibilitiesthe help desk coordinator is responsible for providing first level support to the user community.answers calls, emails, and process self-serve requests.in addition, solves technical issues and administers system security.manage and escape tickets that cannot be resolved at this level.provides technical support to a wide range of user groups with an emphasis on excellent customer service.below are the position's main responsibilities:provide technical support either by phone or in person to the user community.computer software and hardware troubleshooting.create and manage active directory accounts.create and manage erp (peoplesoft) accounts.create e-mail accounts.monitor tape backup jobs.manage user requests by entering tickets on a help desk database, ensure we meet help desk slas, and provide level 1 support and elevate incidents when needed.coordinate requests with third party support providers.maintain and create help desk documentation.participate in the after-hours on-call schedule.minimum qualificationstechnical degree or equivalent experience in information systems or related field.two or more years experience in hardware/software technical support in a networked windows based environment with more than 100 users.excellent customer service skills.ability to work under pressure.fluent in english.80% written and spoken.desired qualificationsbachelor's degree in a related area.experience with microsoft exchange online/ m365.experience with windows servers and/or hyper vmicrosoft certifications.experience working in a large-scale manufacturing environment#j-*-ljbffr