It help desk support
hoy
descripción y detalle de las actividades
* computer support
* must know windows (xp - 10)
* basic networking
* wireless understanding
* must be able to support any computer / printing / connectivity issues
* knowledge of camera security systems is a plus
* microsoft office
experiência y requisitos
* high school or ged
* 1 to 3 years experience
* bi-lingual
organización
femsa, s. de r.l. de c.v.
giro
manufacturera
actividad principal
elevadores hidráulicos
número de empleados
1800
área administración
contrato permanente
turno diurno
jornada tiempo completo
estudios carrera profesional
inglés hablado: 90%, escrito: 90%
sexo indistinto
it support specialist
hoy
experience:
* 1 year of experience or more (can be recent graduates)
* technical knowledge in: oracle databases, sql server, mysql
* data analysis using platforms e.g.: tableau, business object, power bi, or similar
* career bachelor's degrees in computer science, information technology, computing or related field
* knowledge of programming languages, java, c#, php preferred
* optional windows server administration
features:
* provide attention, support and advice to internal clients of it solutions
* manage reporting processes, maintenance, security controls, implement maintenance procedures, monitor the health of the systems, resolve errors and alarms to the it processes and infrastructure.
* develop data analysis, statistics management and information visualization techniques for decision making.
tipo de puesto: tiempo completo
salario: a partir de $16,000.00 al mes
horario:
* lunes a viernes
* turno matutino
lugar de trabajo: empleo presencial
it help desk support specialist
hoy
responsibilities:
* assisting offices in multiple states to ensure that computers and networking are in place
* working closely with corporate support teams
* managing multiple projects
* working with senior management to support the execution of company strategy
* assisting with the integration of new locations, as added
* providing it support for the entire organizations
* additional responsibilities, as necessary
requirements:
* 1-3 years in a similar role preferred
* strong knowledge of computer systems
* 1-2 years of office 365 experience preferred
* associates degree in it or other related fields required, new grads are welcome to apply
* ability to work both individually and as a member of a team
* functional knowledge of remote access, networking, apple mobile device management, and pc configuration
* proven high level of problem solving, critical thinking and implementation skills
* basic knowledge of various video surveillance systems, such as honeywell and hikvision
* basic knowledge of voip systems
benefits
* imss 100%
* vacations (after the first year)
* christmas bonus
* paid training
* weekends off
* mexican holidays off
pay: $4,500.00 - $5,500.00 per week
hoy
descripción y detalle de las actividades
* ensure that all it policies and procedures are followed by end users and it staff
* hire, manage, mentor, and develop local it staff including performance management, coaching and providing ongoing feedback
* ensure that it staff has necessary capacity, skills, and efficiency, to meet company goals
* keep close relationships with stakeholders to ensure the it team is meeting business needs
* manage vendor relationships as it depends on daily operational needs
* purchase order approval / budgeting for it department
* monitor and manage phone queue and ticket queue, and ensure it team is meeting kpis and goals. Assists with completion of calls and tickets when necessary.
* act as escalation point for all it related inquiries at location
* provides technical expertise, and works to ensure that the company’s use of technology supports its business goals
* works with other it staff to assist in the development of fixes and improvements
* configures, installs, optimizes and retires it assets
* ensures that all production hardware is validated, documented, and compliant with regulations
experiência y requisitos
* ba/bs degree information technology or related field preferred, or 5+ years relevant work experience
* minimum 3 years work experience in a service desk or technical support function, team lead or supervisory experience preferred
* professional certifications a plus (comptia, hdi, itil, cisco, microsoft)
* experience administrating with the following technologies a plus: sccm, ms exchange, office365 admin console, active directory, bitlocker, microsoft azure, dhcp, lan, wan
* experience supporting it systems in a manufacturing plant / production environment a plus
* ability to lift 25 lb. boxes
organización
demant operations, s.a. de c.v.
giro
manufacturera
actividad principal
manufactura de aparatos auditivos
número de empleados
750
área informática/sistemas/ti/programación/software
contrato permanente
turno diurno
jornada tiempo completo
horario lunes a jueves de 7am a 5:20pm y viernes de 7am a 3pm
estudios carrera profesional
inglés hablado: 90%, escrito: 90%
sexo indistinto
help desk specialist level 1
hoy
viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the united states, and over 100,000 locations in 50 countries. At viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking top talent - experienced individuals who embrace our core values of respect, innovation, integrity and impact.
descripcion del puesto:
el especialista en soporte y help desk, es responsable de entregar la labor de inicio a fin, acorde con los níveles acordados y con los níveles de servicio requeridos para it, al trabajar con el usuario final y el equipo de tecnología, el especialista se asegura de analizar y resolver.
funciones y responsabilidades:
* desarrollar estrategias de servicio para migrar los problemas de software, hardware y redes.
* detectar y solucionar los problemas de it a través de los canales telefónico, web y local
* asegurar que todos los incidentes se resuelvan contra los sla’s
* informar en tiempo con helpdesk y soporte usando las métricas, para tickets relacionados
* evaluar con it y personal del negocio, para discutir el impacto de los incidentes en nuestros productos y servicios.
* rastrear y reportar todos los incidentes abiertos y cerrados al líder del grupo
* desarrollar normas de apoyo, procesos, procedimientos y directrices del negocio para el manejo de incidentes
* evaluar los “trade-offs” entre los temas utilizados, criterios de valor y su impacto de riesgo.
* proactivamente aprender y entrenar a otros miembros del equipo, sobre nuevos productos y tecnología de servicio.
requisitos y conocimientos:
* tecnólogo en informática, tecnólogo en sistemas o carrera a fin.
* excelente habilidad de comunicación verbal escrita.
* fuerte ética en atención a clientes.
* habilidad para priorizar problemas y resolverlos rápidamente.
* excelente habilidad para analizar y resolver problemas.
* habilidad eficaz para gestión y politización de proyectos
* conocimiento pragmático de los sistemas operativos comunes, bases de datos, redes y otras tecnologías de la información.
* experiência en el uso de software para soporte con tickets
* experiência con la solución de problemas y saber escalarlos
* familiarizado con itil o frameworks relacionados.
condiciones de trabajo:
* esta precisión se requiere para cubrir fines de semana y por las tardes. Y en algunas ocasiones puede ser requerida disponibilidad fuera del horario. En forma periódica para apoyar temporadas altas.
* bilingüe: deseable. Buena habilidad de comunicación oral y escrita, ya sea en inglés y en español. Capacidad para hablar con claridad los mensajes en inglés y español.
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technical support
hoy
requisition id: 60804
location: tijuana, baja california, mexico
function: services & customer care
the technical support representative is the first contact for our customers with respect to all their questions regarding our products and services. The technical support representative has the responsibility to manage these contacts in a very customer-oriented, efficient, and effective way to ensure that they are fully satisfied and the required solutions are provided instantaneously.
your day to day
* discuss with customers (internal and external) technical aspects of product installation, operation, and maintenance relative to sales and/or repair considerations
* ensure crm system is kept fully updated with work on customer issues
* obtain accurate customer details and amend contact-handling system when applicable
* generation of sales leads from these contacts
* gives interface matrix listed compatibility information to customers on company released products.
what you bring to the team
* 90% english spoken and written
* bachelor degree or equivalent experience
* a minimum of 1-2 years of related experience
* worked in a technical support position, preferably in unified communications sector, would be a benefit
* experience with customer relationship management (crm) systems
* additional technical certification is an advantage
* problem solving and troubleshooting skilled
* excellent understanding of computer operating systems
* ability to review and contribute to technical articles
* ability to process and retain a large amount of information and complexity
* customer focused
* self-driven and independent and able to manage own time, goals & objectives
* people-oriented and a team player
* strong commercial affinity
* strong communication skills, ability to build and maintain internal and external relationships
* ability to work and perform under pressure.
our culture
at poly, leadership principles aren't just something we talk about, they're something we live and breathe. We believe in creating a work environment where people feel empowered, supported, and included -where trust and transparency are built into the way we work - where creativity, curiosity, and continuous improvement are encouraged and nurtured every day.
our commitment as an equal opportunity employer
all qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, accessibility needs, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
no matter where you’re based, you’ll experience a company that believes that teamwork and collaboration drive maximum impact, seeks well-rounded talent to focused on providing the best customer experience, and understands that this is a marathon, not a sprint. And, top of mind to us is continuously and purposefully building an inclusive culture that empowers all of our team members, across the globe, to do their best work and be the best version of themselves.
we create amazing new ways to hear, see, work, & work together: be a part
technical support representative
hoy
position is on-site at our blvd. Cuauhtemoc sur, residencial la esmeralda, 22640 tijuana, b.c., mexico location
what does a customer support representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a customer support advisor primarily onsite work with opportunity to transition to work from home
as a customer support representative, you will.
* manage and maintain a test lab of devices running services to be used for reproducing customer issues.
* ensure that all log-in and passwords (both internal & external) are kept confidential.
* document all information on customer interaction according to standard operating procedures.
taskus will provide
* all hardware needed to be successful: computer, headset, keyboard, mouse, etc.
* minor and major medical expense insurance plus dental, vision, and life insurance for you and your dependents above and beyond what is provided by the state
* paid birthday leave
* paid time off starting at 21 days on your first year.
* food vouchers of 220 mxn weekly
* life insurance
* savings fund
* school tuition programs
* a world class experience.
requirements
* must be willing to complete assessments that include a typing test of 25+ wpm.
* great communication skills, written and orally.
* demonstrate strong abilities to work independently and as a remote team player.
* must be adaptable and flexible, demonstrating abilities to work with process and information changes.
* must be at least 18 years of age.
* must have at least a high school diploma or ged.
* must be willing to participate in a background screening.
recommended
* experience in customer service, sales, billing, collections, and technical support
if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
taskus is an equal opportunity employer
pay: from $23,000.00 per month
work location: in person
technical support call agent
hoy
we adapt to you! If you are bilingual.
- all weekends off!
- $4,300 pesos a week
- productivity bonus
- $30k pesos a month!
rehires join without training!
requirements
* conversational english
* pc skills
* 18 years or older
* customer service and knowledge of networks and the internet
* proof of fiscal situation and pc management.
we offer:
* paid and certified training.
* statutory benefits from day one of your training.
* weekly payment.
* career plans, agreements with universities and scholarships from telvista (extended to direct family members)
* pleasant work environment.
* discounts in different establishments
* weekly payments (punctual)
* pantry vouchers
* dental policy.
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