Description
We are hiring a
HR Global Operations Lead
to... play a critical role in driving operational excellence and continuous improvement across global HR service delivery. This role is responsible for leading end-to-end process design, documentation, and optimization initiatives within the HR support function. This person will ensure alignment with global standards, compliance requirements, and business needs while fostering a culture of efficiency, quality, and customer-centricity.
What You Will Be Doing:
Lead the design, documentation, and continuous improvement of HR support processes (e.g., onboarding, offboarding, employee data management), ensuring scalability, compliance, and alignment with global HR strategy. Maintain employee qualification databases, coordinate in-plant training, and deliver sessions or assessments as needed.
Collaborate with HR Business Partners, CoEs, and HR Technology teams to ensure process alignment and integration. Act as a liaison between global and regional HR support teams to promote consistent execution and effective feedback loops.
Define and monitor KPIs and SLAs for HR support processes in partnership with leadership. Analyze data to identify trends, root causes, and opportunities for improvement.
Support change initiatives by assessing process impacts, updating documentation, and communicating changes to stakeholders. Ensure smooth transitions during system upgrades, policy changes, or organizational transformations.
Ensure HR processes comply with legal, regulatory, and internal policies. Proactively identify and mitigate risks related to process execution and data handling.
Wellbeing Means so Much More than Benefits:
We value our employees' well-being at Steelcase and offer several resources to support their health, work, and personal needs.
Employee Assistance Program, which provides immediate and confidential help 24/7 for any problem related to health, work, or personal life. Our team of experts is always available to provide support and guidance to you and your family.
We offer learning platforms, such as LinkedIn Learning and Steelcase University, to promote continuous professional and personal growth.
Discounts and perks on car insurance, doctor's appointments, clinical checkups, early stimulation packages for children, and more to help employees achieve a better work-life balance.
Who You Are:
You are someone who collaborates closely with regional HR teams, Centers of Excellence (CoEs), HR Technology, and other key stakeholders to ensure seamless execution of HR processes and help deliver a consistent employee experience across the globe.
Minimum Qualifications
Bachelor’s degree in Human Resources, Administration, Industrial Relations, or a related field.
Advanced proficiency in English.
7+ years of experience in HR operations, shared services, or process improvement roles, preferably within a global or matrixed organization.
Strong knowledge of data analysis tools and methodologies, with the ability to extract insights and provide actionable recommendations.
Deep understanding of HR service delivery models, including tiered support structures and global process governance.
Proven experience in HR transformation projects, such as system implementations, process redesign, or changes in service delivery models.
Successful track record leading cross-regional HR initiatives, with awareness of cultural and regional compliance requirements.
Desired Skills and Experience
Proven ability to lead without formal authority, influence stakeholders, and drive alignment across functions.
Experience with platforms like SuccessFactors is a plus; strong technical aptitude is sufficient for training on specific systems.
Familiarity with tools such as Visio, Lucidchart, or ARIS is beneficial; candidates with a strong process mindset and analytical skills can learn these quickly.
Certifications like Lean Six Sigma, PMP, or SHRM are desirable but not required if the candidate has hands-on experience in process improvement or project management.
We’re looking for someone who has: Strong process orientation and problem-solving skills.
Excellent communication and stakeholder management capabilities.
Experience working in complex, matrixed, or integral environments.
Ability to lead and influence others without formal authority.
Customer-focused mindset with adaptability to changing needs.
Serves as a point of contact for various stakeholders and business units.
Open to constructive feedback and committed to continuous improvement.
Who We Are:
Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.
Why People Choose to Work with Us:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. Our Approach to Hybrid Work: At Steelcase, we have always believed that the office is our best place to work. Our workplace is designed to foster collaboration and engagement, providing employees with a space to do meaningful work that drives results. Levels of flexibility vary by role and team, and employees and their leader need to align on expectations of flexibility. What Matters to Us:
More than qualifications, we’re looking for talent and potential.
We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise. #LI-Hybrid #LI-LR1
📌 HR Global Operations Lead
🏢 Steelcase
📍 San Pedro Garza García