Job title:
community manager
| samsung electronics mexico
* location
: miguel hidalgo, mexico city
* type of contract
: permanent contract, full time
* work modality
: on site
* who are we?
samsung electronics
has grown into one of the world's leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.
our company's success reflects the determination and talent of our people, aligned with our key corporate values: people, excellence, change, integrity, and co-prosperity. Our mission is to help people achieve the impossible.
we are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.
join us at samsung and find your opportunity to do what you can't.
looking for more? Visit our website or our career page here
we are looking for a community manager
as a community manager at samsung, you will be the bridge between our brand and our customers, fans, and partners across digital platforms. Your main goal will be to build, grow, and nurture an engaged community around samsung's products, services, and innovations, while ensuring the safety and integrity of our social media channels.
key job responsibilities:
* monitor and respond to conversations across social media and owned digital platforms.
* create a positive, brand-aligned online presence by responding promptly, politely, and informatively to user questions and comments.
* identify and engage with brand advocates, influencers, and loyal customers to foster community growth.
* collaborate with the customer service team to escalate urgent complaints and contribute to voice of customer reports.
* ensure compliance with security guidelines to maintain the safety of our social platforms.
* manage content posting across all social media channels.
main role & responsibilities
* act as the voice of the brand in digital communities.
* maintain platform security and follow internal protocols.
* support customer service by addressing inquiries and escalating issues.
* publish and manage content calendars for social media.
* analyze community feedback and provide actionable insights to internal teams.
requirements:
education:
bachelor's degree in marketing, communications, public relations, or a related field.
experience:
2+ years in community management, social media, or digital marketing roles.
experience working with cross-functional teams and customer service departments.
technical skills:
proficiency in social media management tools (e.g., sprinklr, hootsuite, meta business suite).
familiarity with analytics platforms and reporting tools.
understanding of digital security best practices.
soft skills:
excellent written and verbal communication skills.
empathy, patience, and a customer-first mindset.
intermediate to advanced english (technical reading and communication).
why is samsung electronics the place to be?
join a global team
: work with a dynamic and diverse team, constantly interacting with different cultures.
tackle big challenges
: our history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation.
shape the future
: collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future.
make an impact
: contribute to groundbreaking technologies that improve lives and support communities worldwide. At samsung, your work truly makes a difference.