This iff career site uses google analytics, as described in our, for purposes that may include site operation, analytics, enhanced user experience. You may choose to consent or decline to our use of google analytics below.people operations leader americas page is loaded## people operations leader americasremote type: hibridno delolocations: punto polanco, mexicotime type: polni delovni časposted on: objavljeno včerajjob requisition id: r10149*povzetek delovnega mesta*international flavors & fragrances (iff), is a global leader in the design and development of taste and scent experiences enjoyed in thousands of products sold around the world. Our americas hr service center in mexico city is currently hiring a regional manager who will oversee full life cycle hr support to over 6,000 employees across north and south america. This is a great opportunity to lead a growing and evolving function with the hr organization at iff.we're seeking a dynamic *hr shared services leader* to lead our americas team of multi-lingual hr analysts. In this role, you'll oversee the day-to-day operations of our regional service center, ensuring high-quality support across the employee lifecycle—from onboarding to offboarding.you'll be a key partner to hr and business leaders, driving service delivery, process improvement, and team development in alignment with our global hr transformation goals.job description* oversee the daily operations for the americas center* ensure all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service to customers* partner with regional hr stakeholders, staying connected to upcoming events, sharing ssc performance data and responding to operational concerns* partnering with the gpo organization on the transition of activity to shared services ensuring proper resourcing, training, documentation and post transition support are in place* confirm teams are administering quality checks and audits to verify data accuracy* serve as a primary point of contact for escalations from hr partners, coes and other key customers* interview, hire and support the training of new associates* fairly and accurately assess performance and provide the necessary feedback and ccach associates relative to career development* escalate service center concerns to human resources and business leadership in a timely, fact based way* lead by example and help the team maintain its fantastic culture of collaboration, positivity and customer orientation* while the team is currently remote, expectation will be at least 60% on site following build out of new officewhat you bring to iff* excellent english language skills, both verbal and written* bachelor's degree in hr or related discipline required* at least 4 years prior experience leading an hr shared service function at the regional level* in addition to contact center experience, prior experience as an hr generalist or hrbp capacity is strongly desired* track record of driving process improvements within a highly complex environment* excellent interpersonal communication skills* proven leadership competencies and ability to positively impact team morale* knowledge of human resources operations and policies* ability to make sound decisions in accordance with best practice and corporate policyat iff, we believe in unlocking the power of people through innovation, inclusion, and purpose. Join a global team where your leadership will shape the future of hr service delivery and employee experience.smo vodilni v svetu na področju okusa, vonja in prehrane, svojim strankam ponujamo širši nabor naravnih rešitev in pospešujemo našo strategijo rasti. Pri iff verjamemo, da vaša edinstvenost sprosti naš potencial. Cenimo pester mozaik etnične pripadnosti, nacionalnega porekla, rase, starosti, spola ali statusa veterana. Prizadevamo si za vključujoče delovno okolje, ki vsakemu od naših kolegov omogoča, da v službo prinese svoj pristen jaz, ne glede na vero, spolno identiteto; izražanja, spolne usmerjenosti ali invalidnosti.visit to learn more
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