Explore su próxima oportunidad en una compañía perteneciente a la lista de fortune global 500.visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día.sabemos lo que se necesita para llevar a ups al mañana: personas con una extraordinaria combinación de habilidad y pasión.si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nível.
*descripción de puesto*:*job summary*this position focuses on problem resolution by interfacing and communicating with internal and external customers.he/she prepares, consolidates, and audits various billing reports; maintains customer records and ensures systems are updated accordingly; analyzes source documents and reviews records for accuracy; distributes workload among associates and acts as a resource to assist in resolving their issues/questions.this position performs under broad guidelines.
*responsibilities*:- organizes root cause analysis of systematic and procedural abnormalities causing customer rating and billing errors.
- develops, implements, assigns, and monitors action plans to ensure account problem resolution.
- identifies system and procedural opportunities to improve implementation efficiency and increase accuracy.
- identifies individual associate training needs.
- audits work performed by associates for accuracy and completeness.
- responds to customer inquiries as needed.
- communicates with internal and external customers concerning domestic and international complex issues.
- participates in projects as directed by management.
*qualifications*:- proficient in microsoft office products, especially excel- strong organizational, time management, analytical, and problem solving skills- excellent written and verbal communication skills- ability to multi-task in a fast-paced environment- experience with detailed research and analysis of a complex nature where established procedures may not exist- prior billing experience - preferred- knowledge of multiple products, services, and business units - preferred- bachelor's degree in business related field - preferred*tipo de empleado*:permanenteups se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.