*essential job functions*:
*1.* manages *day to day operations* of a property. These duties include but are not limited to the following:
*a.* operate the property office in a professional, clean, uncluttered and well-staffed manner.
*b.* inspect property on a regular basis and verifies condition of vacant apartments.
*c.* maintain office and resident files in a confidential and secure manner.
*d.* communicate with the director of maintenance and other service team regarding all aspects of property maintenance.
*e.* ensure all monies received on the property are deposited immediately and recorded on a daily basis and confirm all proper bookkeeping procedures are followed.
*f.* compile weekly/monthly property status reports.
*g.* coordinates orientation and ongoing training programs for the property staff working with the regional manager and director of maintenance as necessary.
*h.* require all team members to be friendly, open and available to the residents and co-workers while discouraging fraternization.
*2.* create, maintain and encourage excellent *resident relations* by all members of the team. This includes but is not limited to the following:
*a.* promptly respond to resident concerns, comments and/or complaints.
*b.* require all team members to be friendly, open and available to the residents while maintaining the policy of non-fraternization.
*c.* ensure that the proper move in paperwork, keys and remotes are prepared for a new resident.
*d.* inspect make ready apartments prior to move in.
*e.* maintain and/or create a resident renewal program to encourage resident retention.
*f.* create a sense of community at the property.
*1.* manage the *maintenance* of the property with the assistance of the service team. These duties include but are not limited to the following:
*a.* daily monitoring of the service staff and their duties.
*b.* monitor and inspect market ready apartments to ensure quick turn times and are completed.
*c.* maintain compliance with all required permits for operating the property such as; pool, spa, elevator, etc.
*d.* monitor electric, water and gas usage on the property.
*2.* maintain and manage all *financial *responsibilities on the property. These include but are not limited to the following:
*a.* review weekly general ledgers for expenses.
*b.* enter and monitor purchase orders
*c.* review income variance report (with purchase orders) daily.
*d.* approve and submit invoices for payment in a timely manner.
*e.* complete variance reports and other weekly reports.
*f.* maintain contract files and insurance certificates on the property and monitor the renewal dates of these contracts.
*3.* manage and monitor all *rental collection *on the property. These include but are not limited to the following:
*a.* ensure all rent and other charges are collected when due and posted in a timely basis by close of business same day.
*b.* ensure that the proper legal notices are given and deadlines met concerning filing eviction, filing writs and attending court hearings.
*c.* ensure compliance with community policies and lease agreements. Respond to violations and communicate with the residents.
*d.* assess move out condition of apartments and have a final account statement sent with the final disposition.
*e.* immediately inform and refer any liability claims, legal complaints or other violations to the regional manager and/or corporate office.
*f.* review delinquency and ensure notes are entered.
*g.* deliver all required notices in a timely manner.
*4.* responsible for all *personnel* issues on the property. This includes but is not limited to the following:
*a.* hire, counsel, and terminate employees with the assistance of the regional manager and the hr department in accordance with company policies.
*b.* complete performance reviews of employees and assist with making recommendations for salary increases and/or advancement.
*c.* approve and submit all paperwork, employee overtime timely for semi-monthly payroll.
*d.* calculate commission bonus amounts and submit timely for approval.
*5.* responsible for all *safety* on the property. This includes but is not limited to the following:
*a.* ensure new employees receive orientation safety training.
*b.* coordinate with the director of maintenance and attend monthly safety meetings and training for property staff; monitor the use of proper safety precautions on the property.
report any workman’s compensation issues and/or employee incidents immediately to the workers compensation carrier and to management and hr following company procedures monitor all aspects of *marketing* for the property. This includes but is not limited to the following:
*a.* know the sub-market of the property. Be familiar with the competing properties and their rents, specials, occupancy, and their management company. Kee