Role summary
the it solutions delivery lead, r&d operations is responsible for delivering it strategies and system ownership for the r&d organization, enabling the business to focus on research, development, and related activities. This role maintains continuous engagement with the r&d department to identify and scope the development, testing, and release of r&d business systems, providing system support, maintenance, licensing, data management, and project delivery throughout the lifecycle. The role is part of the global r&d it solution delivery and support team, coordinating with business smes and it project managers to capture requests and address data, process, and technical issues that affect efficiency and change.
responsibilities
* technical ownership of sas 9.4, sas viya, r-studio, phoenix winnonlin, pumasai, etc.
* lifecycle management of applications to deliver business capabilities and optimize resource allocation.
* financial responsibility for all system operational expenses.
* manage software vendors to ensure slas are met and systems are up to date.
* manage licensing including budgeting and growth forecasting.
* facilitate application steering committees to maximize value and improve ux.
* participate in change control boards and design review committees.
* bridge business needs and technology constraints to develop appropriate strategies/solutions.
responsibilities (continued)
* support new application and system deployment projects with emphasis on sdlc.
* participate as sme and lead projects with project managers, technicians, and business analysts.
* develop and implement technical strategies for validated/qualified computer systems with a focus on global enterprise systems.
* partner with the business to implement next-gen applications and upgrades.
* develop solution options from user requirements including effort and cost estimates.
* champion internal it standards and best practices during design/implementation.
* provide analytical support for complex projects; establish plans and timelines; coordinate with internal/external sources.
* organize requirements gathering and solution design sessions with customers and partners.
* develop a support plan and ensure smooth turnover of operations.
qualifications
* bachelor of science or greater in computer science, business administration, information technology, biology, chemistry or related field; or significant experience supporting research systems in the pharmaceutical industry.
* 5+ years of experience in a technical or business analyst role with a focus on r&d functional systems and/or it.
* experience with pharma/biotech r&d systems such as sas 9.4, sas viya, r-studio, phoenix winnonlin, pumasai, etc.
* data analysis experience with sql, oracle, excel, power bi, etc.
* experience delivering mid-to-large projects with teams of 5–15 members on time and within budget.
* general knowledge of principles used in development and manufacture of biopharmaceuticals.
education
* bachelor of science or greater in a relevant technical field or significant supporting experience in pharmaceutical r&d systems.
skills
* decision making
* collaboration
* agility and problem solving
* leadership
* organization
* communication
* technical: sas architecture, linux/unix and windows servers, scripting, sql, etl, data warehousing, authentication, encryption/compliance, disaster recovery, automation, scheduling tools
* project management
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