Overview
join the amstar team and turn vacation dreams into lifelong memories! We are leaders and destination experts, committed to delivering the best vacation experiences, enriching lives, and bringing the world together.
we are currently looking for your talent as fraud prevention and banking dispute specialist
responsibilities
* position objective: prevent financial fraud and manage banking disputes (chargebacks) by analyzing transactions, monitoring banking portals, and coordinating with internal and external teams, in order to minimize financial losses and protect the integrity of the business.
* utilize system alerts and reports to identify unusual or suspicious transaction patterns, employing fraud detection tools and analytical methods to effectively prevent financial losses and mitigate risks.
* apply fraud detection tools and transaction monitoring methods to assess online orders, enabling the identification and prevention of potentially fraudulent bookings, thereby reducing financial risk and protecting company revenue streams.
* implement fraud prevention protocols and transaction validation procedures to cancel suspicious orders, thus minimizing banking disputes and financial losses while safeguarding company revenue and maintaining customer trust.
* collaborate with the customer service team to ensure suppliers are promptly informed of suspicious or canceled orders, following established communication protocols and case management procedures. This helps prevent penalties, sustain strong supplier relationships, and mitigate operational risks.
* establish user blocks within the tmt area by documenting fraud cases and applying access control measures. This strategy is designed to mitigate future fraudulent activities, reduce financial risk, and strengthen operational security.
* consolidate transaction data and submit monthly block requests for users with repeated chargebacks, in accordance with established risk management protocols to mitigate ongoing fraud, minimize financial losses, and strengthen payment security.
* review daily and monthly banking transactions through designated portals and generate chargeback reports to effectively identify anomalies, monitor disputes, and provide comprehensive insight into transaction performance.
* manage banking disputes by collecting pertinent evidence, preparing comprehensive defense documentation, and maintaining communication with financial institutions to optimize fund recovery and ensure regulatory compliance.
your profile
* bachelor’s degree in administration, tourism, economics, engineering, or a related field.
* intermediate english: able to comprehend, read, and write at a functional level for managing documentation and communication with international teams.
* proficient in fraud detection and reporting tools, including:
o ekataa tool – for analyzing fraudulent orders
o adobe editor – for bank documentation
o tripshot – for supporting documents in chargeback defense
o tmt system – for chargeback reporting and user blocking
o rr order reports – generated from the web (access pending)
* strong command of microsoft office applications: excel, word, powerpoint, and power bi.
we offer
* benefits above the legal requirements.
* continuous training opportunities.
* life insurance.
* meal vouchers.
* hybrid work modality.
* growth opportunities within hyatt.
apply here with your updated cv.
we care for people so they can be their best.
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