Nissauto
exc. Bdc – nissauto
responsible for telephone services, contacting potential clients, advising on services, and meeting company targets.
responsibilities
* contact potential clients over the phone.
* advise customers on available services.
* communicate with courtesy and enthusiasm.
* follow company goals and target metrics.
* track interested clients and maintain follow‑up schedule.
requirements
* high school diploma or equivalent (bachillerato terminado).
* experience in a call center or customer service role (desired).
* conversational english proficiency.
* strong verbal and written communication skills.
* reliable punctuality and teamwork skills.
compensation & benefits
* salary: $12,000 – $14,200 mexican pesos per month.
* benefits: caja de ahorro, imss coverage, and whatsapp contact support.
* additional incentives: performance bonuses.
working conditions
* full‑time position.
* on‑site location.
* schedule: rotativo or standard work hours as set by company.
auto customer service representative – nissauto
dynamic and detail‑oriented individual responsible for communicating with consumers and dealer‑clients.
responsibilities
* handle inbound and outbound calls professionally.
* resolve customer issues on the first call through effective problem‑solving.
* research and retrieve information across systems to address customer needs.
* accurately document interactions and process claims.
* guide customers through options to find optimal solutions.
* follow scripts, policies, and procedures while using available resources.
* escalate complex issues to appropriate team members.
* maintain consistent attendance and adhere to scheduling requirements.
* protect customer privacy and handle sensitive information appropriately.
requirements
* high school diploma or equivalent.
* call center or customer service experience (1+ year preferred).
* conversational english level required.
* strong verbal and written communication skills.
* positive phone presence and active listening skills.
* basic proficiency in microsoft office and windows operating systems.
* typing speed of 20+ words per minute.
* reliable and punctual with strong work ethic.
compensation & benefits
* salary: $12,000 – $18,000 mexican pesos per month.
* benefits: caja de ahorro, imss, and other perks such as transportation aid and grocery vouchers.
* performance bonuses: attendance, productivity, punctuality, monthly.
working conditions
* full‑time, onsite location.
* schedule: rotativo or monday to friday 9:00–18:00 (depending on role).
* must be able to commute to office.
* work may involve handling calls across the country.
campaign supervisor – tribe bpo
experienced supervisory role overseeing outbound telemarketers for a key campaign.
responsibilities
* supervise and support a team of agents working on surveys and digital subscription sales.
* provide coaching, guidance, and feedback to improve team performance and meet campaign goals.
* communicate directly with the client to share updates and suggest strategies for better results.
* monitor and analyze team performance metrics.
* maintain a collaborative and motivating work environment.
requirements
* minimum 18 years of age.
* monitored supervisory experience (1 year required).
* excellent verbal and written communication skills.
* strong problem‑solving abilities and initiative.
* english proficiency (written and spoken) – required.
* high school diploma or equivalent.
* ability to multitask and self‑manage effectively.
compensation & benefits
* salary: $6,350 mxn per week.
* monthly performance incentives and additional bonuses.
* legal benefits and signed contract from day one.
* benefits include parking, free parking, contract indefinido option and referral program.
working conditions
* full‑time position.
* location: northwest hermosillo, onsite work required.
* schedule: monday to friday 9:00–18:00 (exact hours may vary).
* must be able to commute to office.
formador operativo – contact center
facilitates learning and application for new and existing staff.
responsibilities
* develop and maintain training materials in line with methodologies.
* deliver introductory, ongoing and onsite coaching sessions.
* identify training needs for assigned campaigns.
* record payroll incidents for participants during training.
* produce and share the daily training report (rdf) with relevant areas.
requirements
* high school diploma or equivalent (bachillerato terminado).
* 1 year of experience as a trainer for new hires and ongoing staff.
* proficiency with microsoft office.
* leadership, communication, attention to detail, motivation, customer orientation, and feedback skills.
* knowledge of cc kpis and content development.
compensation & benefits
* salary: $9,000 – $11,000 mexican pesos per month (net).
* bonus: $1,000 pesos based on objectives.
* benefits: social security, holiday premium, year‑end bonus, medical expenses, life insurance, legal benefits.
* additional: company parking, medical insurance, meal service, commission.
working conditions
* full‑time position.
* working hours: 48 hours per week (8‑hour shifts).
* onsite location.
* schedule: 8‑hour shift (turnos de 8 horas).
* must be able to commute.
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