Job overview
configures, installs, maintains and upgrades computer systems hardware and software
administers and maintains security of operating systems
restores files or systems by designing, writing and implementing back-up procedures
performs recovery procedures, scheduling and back-ups and monitors batch processes
essential functions
- adhere to established it policies, procedures and standards and ensure conformance with information systems, goals and procedures
- provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction
- provide training to end-users when indicated
- perform other duties as required
- recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
- escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
- recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
- escalate more complex problems to appropriate level of management and provide information on problems that are severe in
- nature or that are exceeding target dates.
- adhere to established it policies, procedures and standards and ensure conformance with information systems, goals and
- procedures.
- provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end
- user satisfaction.
- provide training to end-users when indicated.
- provide guidance to less experienced service desk staff in areas such as problem resolution, communication, etc.
- maintain a working knowledge of service desk and it operations procedures related to client services.
- perform other duties as required.
- may be required to perform duties outside working hours. This will be managed according to the applicable country
- legislation.
Qualifications
- associate's degree pref
- 2-3 yrs in information technology pref
- 2-3 yrs of customer service pref
- provide training to end-users when indicated. Intermediate
- provide guidance to less experienced service desk intermediate
- staff in areas such as problem resolution, beginner
- communication, etc. Intermediate
- maintain a thorough working knowledge of the day-to-day operating in the environment intermediate
- service desk and it operations procedures related to intermediate
- perform other duties as required. Beginner
- may be required to perform duties outside working intermediate