Role overview
the dispatch coordinator is responsible for the day-to-day operational dispatch of transport services within the host city during the fifa world cup. Reporting directly to the host city transport manager, the role ensures efficient vehicle allocation, driver coordination, and real-time monitoring to support fifa client groups.
the dispatch coordinator acts as the central control point between transport providers, drivers, and the host city transport manager.
key responsibilities
coordinate and dispatch vehicles in accordance with the tmm schedule and with local vendor staff
monitor live vehicle movements and respond proactively to delays or route disruptions
ensure on-time service delivery for match days, training venues, and airport transfers when applicable
escalate incidents or service risks to the host city transport manager
implement contingency plans related to traffic, weather, or security constraints
assist in driver and staff training prior to the world cup
record incidents, delays, and service adjustments
prepare relevant reports and kpis
ensure compliance with fifa transport standards and local regulatory requirements
requirements
minimum 3 years of experience in sports events, transport, or large-scale logistics
experience in live operations or dispatch coordination
strong ability to manage high-pressure, real-time environments
excellent communication and problem-solving skills
highly organized with strong attention to detail
familiarity with guadalajara traffic and logistics preferred.
experience working with vip clients or international events is a strong plus
bilingual requirement (english/ spanish)
about accord – driving the game
accord provides transport management for high-profile international sporting events, including the fifa world cup and olympic games. With offices in london, saint petersburg, los angeles, and munich, the company supports global clients such as visa, nbc, bbc, and volkswagen group through high-quality, reliable transport solutions.
we are hiring across multiple host cities and moving quickly. Candidates with relevant experience are encouraged to apply as soon as possible.