Collaboration solutions expert
we are seeking an experienced collaboration solutions expert to design, implement, and support enterprise collaboration solutions across our global environment. This role requires deep technical expertise in cisco and avaya voice technologies.
about the role:
* the ideal candidate will have a strong background in designing and implementing enterprise collaboration solutions using cisco and avaya technologies.
* responsibilities will include providing operations support for enterprise lan, wan, wireless, security, data center, and architecting and implementing collaboration solutions using cisco and avaya technologies.
* the successful candidate will also be responsible for designing and supporting cisco unified communications (cucm) both on-premises and in the cloud.
* in addition, they will configure and troubleshoot call manager express, webex calling, and expressway environments.
* they will work with session border controllers (sbcs) to ensure secure and compliant voice integrations.
* the expert will migrate legacy avaya infrastructure to modern cisco cloud platforms.
* they will collaborate with networking and infrastructure teams, especially in equinix-hosted environments.
* furthermore, they will develop documentation, standards, and best practices for voice/collaboration infrastructure.
* the candidate will provide tier 3 support and act as subject matter expert for collaboration-related escalations.
requirements:
* advanced english (mandatory).
* 5+ years of experience in enterprise collaboration/voice environments.
* deep knowledge of cisco cucm (on-prem & cloud), cme, webex, and expressway.
* strong understanding of avaya communication manager and related voip technologies.
* experience with sip, sbcs, and voice security.
* familiarity with equinix environments or other data center voice deployments.
* cisco certifications (e.g., ccnp collaboration, ccie collaboration) are a strong plus.
* excellent troubleshooting, documentation, and communication skills.
* experience integrating collaboration tools with microsoft teams or other platforms.