Customer satisfaction champion: drive pro standard brand excellence
key responsibilities:
* respond promptly and professionally to customer inquiries via multiple platforms.
* assess customer needs to deliver tailored solutions.
* collaborate with cross-functional teams to resolve customer issues.
* provide regular updates on inquiry or incident status as needed.
* collect and analyze customer feedback for process enhancements.
essential qualifications:
* minimum 1 year of experience in customer-facing roles.
* advanced english skills - written and spoken.
* leadership skills in problem-solving activities.
* attention to detail and organizational skills.
* proficiency in customer service software and instant messaging systems.
* knowledge of productivity tools like zendesk, meta, microsoft office suite.
* ability to multitask in a fast-paced environment.
* understanding of sportswear industry and product fulfillment processes beneficial.
requirements:
* effective time management and prioritization skills.
* strong interpersonal and communication skills.
* flexibility in adapting to changing work environments.
* ability to prioritize tasks based on customer needs and maintain accuracy.
as a full-time representative, you will have opportunities to develop your skills and advance your career in customer service.