Offer
* career development according to your profile and interests.
* work in one of the best companies and feel proud.
* access to an innovative methodology and tools.
* direct contact with experts worldwide.
* use of work schemes and cutting‑edge technologies.
* constant training.
* work environment based on teamwork and collaboration.
* participation in international projects.
key responsibilities
discovery & requirements
* lead discovery workshops across itsm, itom, itam (sam/ham), dex, ea, and integrations.
* gather and document functional requirements, process flows, and design decisions.
design & functional definition
* define user stories, acceptance criteria, and functional configuration guidelines.
* ensure alignment with servicenow ootb capabilities using a configuration‑first approach.
* own and maintain design artifacts, ensuring formal sign‑off with nwn stakeholders.
collaboration & delivery support
* provide functional guidance and clarification to offshore development teams.
* partner with technical teams to ensure accurate implementation of designs.
validation & testing
* validate configured solutions against approved functional designs.
* support uat preparation by reviewing test scenarios and expected outcomes.
scope & governance
* help manage project scope by clearly distinguishing in‑scope vs. out‑of‑scope requirements.
qualifications
experience
* 8+ years of experience as a business analyst and/or servicenow functional consultant.
* proven experience delivering servicenow implementations across itsm, itom, and itam.
language
* advanced english proficiency (written and spoken).
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