Job title: resort leader
this is a rare, career-defining opportunity to serve as the opening leader of a luxury resort in mexico. The successful candidate will blend global luxury expertise with authentic cultural connection, elevating the resort to stand shoulder-to-shoulder with the world's most celebrated resorts.
key responsibilities:
* pre-opening and launch: lead all aspects of the pre-opening and launch, including talent acquisition, operational systems, service culture, and positioning strategy.
* leadership team: inspire, mentor, and develop a leadership team that embodies the luxury ethos and commitment to personalized guest service.
* market leadership: establish the resort as a market leader in punta de mita, leveraging sales, revenue, and marketing strategies to capture market share and outperform the comp set.
* relationships: build strong, collaborative relationships with local community leaders and global brand partners.
* operations: oversee operations across rooms, f&b, spa/wellness, events, and recreation with a focus on seamless integration and uncompromising service.
* guest satisfaction: ensure consistent guest satisfaction scores that rival and exceed international luxury competitors.
* profitability: drive profitability while safeguarding the integrity of the guest experience and the long-term value of the brand.
the ideal candidate will be a passionate hotelier and visionary leader who thrives in the art of hospitality. They will have a minimum of 5 years' experience as a luxury resort leader (ultra-luxury strongly preferred) and previous experience in mexico required, with deep knowledge of regional culture, luxury clientele, and market positioning.
bilingual fluency in spanish & english is essential, along with proven pre-opening leadership experience and a track record in oceanfront resort operations. Exceptional leadership presence, financial acumen, and p&l management experience are also required.