Overview
kam key account manager
kam / key account manager role with responsibilities across national-level accounts in mexico and latin america. This position reports to the manager and supports the growth of zubale’s ecommerce operations for retailers, aggregators, and brands.
who you are
a person with:
experience: minimum of 5 years of proven experience in key account management, business development, or high-level commercial management roles, including successful experience in hunting and acquiring new clients, preferably in the saas or b2b services sector.
regional skills: demonstrated experience managing clients or portfolios at a national level or with significant geographic responsibility.
languages: advanced english level (essential for communication with international teams and clients).
relationship skills: exceptional ability to build and maintain strategic relationships with clients, from operational levels to c-level executives.
analytical thinking: ability to interpret data, identify business needs, and translate challenges into concrete opportunities and solutions.
communication: excellent communication, negotiation, and presentation skills.
what you will do
as our kam, you will be the architect of long-lasting and productive relationships, with a vision that impacts national performance. Your main responsibilities will include:
* strategic key account management: serve as the primary point of contact and trusted advisor for a portfolio of existing clients in mexico, ensuring their satisfaction and maximizing the value they receive from zubale.
* new business development (hunting): identify, prospect, and close new business opportunities with strategic clients at the national level, expanding our portfolio and market penetration in mexico.
* growth opportunity identification (existing accounts): deeply analyze the operations and objectives of your current clients to identify and develop upselling and cross-selling opportunities for our last-mile solutions.
* account and sales strategy planning & execution: develop detailed account plans and new account sales strategies, set clear objectives, and lead execution to drive retention, product adoption, and revenue growth across your key and newly acquired accounts.
* internal and cross-functional collaboration: work closely with internal teams such as operations/cx, product, and finance to ensure the delivery of exceptional service and efficient resolution of any challenges impacting operations in mexico.
* strategic reporting and analysis: monitor and report key client kpis with a national perspective, identify market trends, and provide valuable insights to both the client and zubale’s leadership regarding performance in mexico and growth opportunities.
what you bring
* proven success in managing long-term strategic relationships in complex environments.
* expertise in negotiation, stakeholder engagement, and cross-functional collaboration.
* strong emotional intelligence, adaptability, and problem-solving skills.
* fluent in english and spanish; portuguese is a plus.
* experience in matrix organizations and data-driven account management.
why join us?
you’ll be part of a global ecosystem where your leadership shapes customer success and business impact. We offer a collaborative culture, cutting-edge tools, and the opportunity to influence the future of supply chain solutions.
ready to lead with purpose? Apply now or refer top talent in your network.
additional opportunities
we also present other kam roles within the organization, including:
cuauhtemoc / distrito federal – senior key account manager – latin america
role overview: drive joint value creation with key customers across logistics, operations, procurement, digital, and sustainability. This includes developing account strategies, managing senior relationships, leading cross-functional teams, and ensuring customer satisfaction and growth.
your mission:
* develop and execute dynamic account strategies aligned with customer business goals.
* build and manage relationships with senior decision-makers and influencers.
* lead cross-functional teams to co-create tailored solutions and negotiate strategic agreements.
* collaborate with sustainability and digital teams to unlock long-term value.
* drive customer satisfaction, loyalty, and growth through continuous improvement and innovation.
* own the strategic, operational, and financial performance of the account.
what you bring:
* proven success in managing long-term strategic relationships in complex environments.
* expertise in negotiation, stakeholder engagement, and cross-functional collaboration.
* strong emotional intelligence, adaptability, and problem-solving skills.
* fluent in english and spanish; portuguese is a plus.
* experience in matrix organizations and data-driven account management.
why join roha?
roha is a multinational company offering opportunities in the colors and food ingredients industry with offices in 22 countries and a broad product portfolio. We are hiring key account manager for the mexican market with prerequisites including experience in the food color/ingredient industry and based in mexico city. 5 days of work per week.
responsibilities
* develop and execute the sales plan to achieve targets.
* drive new business development by identifying opportunities, promoting products, and generating leads through visits, exhibitions, and market research.
* benchmark competitors and analyze market trends to strengthen sales strategies.
* prepare and manage forecasts, budgets, and price quotations in crm.
* participate in industry exhibitions and customer visits to assess needs, promote solutions, and gather insights.
* collaborate with internal teams to resolve customer issues, improve processes, and follow up on critical matters.
* provide regular sales performance reports and ensure company targets are consistently met.
qualifications
* bachelor’s degree or equivalent in business, food science, or related field.
* 10+ years of relevant sales experience in the food industry (colors and/or ingredients strongly preferred).
* strong negotiation, problem-solving, and communication skills.
* self-motivated, detail-oriented, and results-oriented team player.
* proficiency in microsoft office (outlook, excel, word, powerpoint, etc.).
* advanced english (written and spoken).
key account manager
hoy
the next senior key account manager – latin america role continues the focus on transformative customer partnerships, sustainability, and innovation. This position emphasizes leading joint value creation and managing accounts across multiple functions and regions.
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