About us
we are a fast-growing sales and marketing company specializing in outbound call center operations. Our mexico city reforma office is dynamic, competitive, and results-driven. We focus on high-volume sales campaigns and value leaders who can motivate teams to consistently deliver results.
role overview
we are looking for an experienced call center floor manager who is an expert in sales over the phone. The right candidate will be responsible for leading a team of agents, optimizing performance, enforcing kpis, and ensuring a culture of accountability and success.
key responsibilities
* manage day-to-day operations of the call center floor (20–30+ agents).
* drive sales performance through coaching, training, and real-time feedback.
* monitor metrics: conversion rates, lead handling, talk time, and closing rates.
* implement scripts, objection-handling strategies, and proven sales systems.
* motivate the team with incentives, energy, and leadership presence.
* report daily results to upper management and adjust strategies as needed.
* ensure attendance, discipline, and adherence to company policies.
qualifications
* minimum 3 years of proven experience managing call center sales teams.
* track record of exceeding sales targets in phone-based environments.
* strong leadership, coaching, and motivational skills.
* fluent in spanish; english proficiency a plus.
* hands-on mentality with the ability to control a sales floor.
* knowledge of crms, dialers, and sales kpis.
what we offer
* competitive base salary (mxn) + high performance bonuses.
* growth opportunity in a rapidly expanding company.
* professional, energetic environment in reforma's business district.
* weekly and monthly incentives for top managers and teams.
job type: full-time
pay: $80, $120,000.00 per month
experience:
* call center : 3 years (required)
location:
* 06600, juárez, cdmx (required)
work location: in person