Overview
customer care professional - amex assurance co - mexico, cdmx - hybrid
join to apply for the customer care professional - amex assurance co - mexico, cdmx - hybrid role at american express.
responsibilities
* deliver world-class customer service, by explaining related benefits and responding to customer inquiries and concerns over the phone.
* document necessary information, such as claim details, customer’s change of details, and other pertinent information.
* build meaningful relationships with customers through a customer-first approach, understanding their situation and needs, answering questions, and ensuring each customer knows american express has their back.
* enhance the customer experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect.
* meet and exceed quality and productivity goals and comply with regulatory requirements.
* navigate computer systems and applications to service customers, and enable them to get the most from our online platform.
* manage production-related activities, such as complaints and escalations.
* ability to prioritize and adapt to an ever-changing environment.
skills/qualifications
* english language fluency required.
* relationship builder who has passion for delivering exceptional service.
* excellent verbal, written and interpersonal communication skills.
* strong customer service skills and the ability to de-escalate customer situations.
* demonstrates personal excellence by remaining positive in difficult situations.
* self-confident, optimistic and supports a team environment.
* critical, analytical, and forward thinking when problem-solving; exceptional time management, organizational and active listening skills.
* fast learner with the ability and resilience to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is common.
* ability to demonstrate initiative with minimal supervision to drive results.
* high level of accuracy and attention to detail.
* strong proficiency in pc skills, including ms word and excel.
schedule and benefits
* flexible to work any schedule to support servicing levels:
* monday-friday: 8:00am – 9:00pm et
* saturday-sunday: 10:00am – 6:30pm et
* competitive base salaries
* bonus incentives
* support for financial well-being and retirement
* comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* generous paid parental leave policies (depending on your location)
* free access to global on-site wellness centers and confidential counseling through healthy minds program
* career development and training opportunities
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