The shared service manager is responsible for leading the accounts receivable, accounts payable, collections and cash application functions for a ~$200m manufacturing business with operations in both the united states and mexico. This role sits within the shared services organization and oversees end-to-end collections execution, dispute resolution support, and timely application of customer payments across multiple entities.
key responsibilities
* manage the daily collections process for customer accounts across us and mexico operations.
* lead proactive outreach to customers to ensure timely payment of invoices.
* monitor aging reports and prioritize collection efforts to reduce past-due balances.
* drive improvements in cash flow, delinquency trends, and overall ar performance.
* oversee accurate and timely application of customer payments (ach, wire, checks, lockbox).
* ensure proper matching of remittances to open invoices and resolution of unapplied cash.
* develop controls and processes to minimize misapplications and payment delays.
* partner with treasury and accounting teams to ensure daily cash reporting accuracy.
* support resolution of invoice disputes, short pays, pricing discrepancies, and deductions.
* collaborate with internal stakeholders (billing, sales, logistics, customer service) to resolve root causes.
* track dispute trends and implement process improvements to prevent recurring issues.
* serve as a key point of contact for escalated customer collection matters.
* communicate confidently with us-based customers and internal leadership in english.
* build professional relationships with customer ap departments to strengthen payment discipline.
* support alignment of ar practices across both mexico and us entities.
requirements
* bachelor's degree in finance, accounting, business administration, or related field.
* 7+ years of progressive experience in accounts receivable and collections.
* prior experience leading or supervising a collections/cash application team.
* strong knowledge of ar processes, customer payment behaviors, and dispute management.
* fluent in spanish and english (must have strong spoken english skills for us customer interaction).
* experience working in a shared services or multi-entity environment.