Service excellence lead
this role demands a highly skilled individual to spearhead our service culture, ensuring every touchpoint reflects our values: care, beauty, respect, professionalism, and mediterranean magic.
1. culture of service lead: our ideal candidate will guarantee all visual and aesthetic elements align with our standards, delivering documents, homes, and experiences with precision, beauty, and harmony.
2. operational leadership: as the guardian of our jávea experience, this person will lead, motivate, and coordinate the service team to deliver human, elegant, and impeccable services. Responsibilities include daily operations, maintenance, logistics, incident resolution, guest communication, and owner relations.
3. aesthetic identity integration: we are looking for someone to integrate cultural, natural, and aesthetic identity into every service delivered. This includes propelling our be local philosophy: sustainability, authenticity, respect for territory, and connection with mediterranean lifestyle.
4. quality control & aesthetic coherence: the successful candidate will validate home condition and presentation before rentals or handovers, ensuring no property is rented unless it meets our premium quality standard. They will maintain coherence across all communications, reports, and deliverables.
5. brand ambassador & relationship builder: building trust-based relationships with owners, partners, and suppliers is crucial in this role. Our ideal candidate will protect and elevate our brand at all times in every decision and interaction, communicating insights, risks, and opportunities to management with clarity and strategic awareness.
we seek an experienced professional with 5+ years in hospitality, luxury service, property management, customer experience, interior design environments, or similar. Natural leadership grounded in empathy, elegance, and excellence is essential. Strong aesthetic sensitivity and attention to detail are also required, along with outstanding written, verbal, and interpersonal communication skills. Additionally, we need someone who is highly organized, solution-driven, calm under pressure, and deeply customer-centric.