Financial systems associate - santa ana, costa ricaare you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it's time to join western union as a financial systems associate.western union powers your pursuit.the financial systems associate for treasury it (level 1) will serve as the first point of contact for treasury and accounting teams using financial systems such as treasury workstation, swift alliance access, and third-party banking platforms. This role focuses on monitoring daily processes, distributing work items, and ensuring that issues are logged, tracked, and escalated when necessary.role responsibilitiesmonitor scheduled processes, file imports/exports, and system alerts to ensure transactions are running correctly and without delay.perform initial troubleshooting of basic system issues and escalate unresolved or more complex incidents to level-2 support of the appropriate team.log, track, and update all incidents and service requests in servicenow, ensuring clear documentation for follow-up.distribute and assign tickets or work items to the appropriate queues based on priority and category.provide status updates to users and stakeholders on progress and resolution timelines for their requests.support the daily health checks of treasury it applications, escalating anomalies proactively.assist with user inquiries related to system availability, access, or basic operational issues.coordinate with l2 analysts, banking partners, and other internal teams to ensure issues are resolved correctly.contribute knowledge base documentation by recording known errors, standard resolutions, and best practices.support continues improvement by identifying recurring issues and sharing observations with senior team members.role requirementstechnical or bachelor's degree (preferred) in information technology, finance, accounting or related fields.0-2 years of experience in a support or operations role, ideally withing it, finance, or treasury.basic understanding of financial transactions and/or accounting processes is a must.strong organizational skills with the ability to prioritize and distribute workload effectively.good communication skills to provide clear updates and escalate issues appropriately.team-oriented mindset with the ability to collaborate across teams and functions.basic problem solving and troubleshooting skills; comfortable following standard procedures.willingness to learn and grow into more advanced support responsibilities (level 2 and beyond).we make financial services accessible to humans everywhere. Join us for what's next.western union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for western union. Learn more about our purpose and people at benefitsyou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ). Please see the location-specific benefits below and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.your costa rica- specific benefits include:asociación solidaristain-house company doctor servicestransportation services optionsreferral program awardemployee resource groups (erg) and committees to volunteer withpan american medical and life insurancecafeteria discountswestern union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our hybrid work model categorizes each role into one of three categories. Western union has determined the category of this role to be hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.estimated job posting end date: this application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.