Overview
- strong reporting skills; preferably tableau - strong communication skills - strong critical thinking - experience with itil processes including incident, problem, change management - sql developer and sql dba skills is a plus - etl dev skills is a plus - adapts quickly to changes (1.) - conduct periodic audits across lobs to ensure adherence to regulatory compliance and coe processes
- collate audit findings, analyse the same and prepare reports on the findings
- support to the lob hr to come up with an action plan based on the audit findings
- follow up with the lob hr for execution of action plans to ensure closure of non-compliances
(2.) - prepare reports periodically for the coe review with the senior management
- share reports or data with the lob hr leaders on a periodic or ad-hoc basis to help them monitor their average resource cost targets or wage bill as a percent of revenue or other relevant kpps and metrics
- track lateral hiring as per the lateral hiring grid or other metrics relevant to lobs and share reports with them as and when required
- compile data and prepare monthly or quarterly update reports as per the requirement of lobs and coes
- share reports with the supervisor for review and circulation to relevant stakeholders
- provide inputs (if any) on improving the current reports
(3.) - study the hr plan and understand requirements from the coe
- understand the requirements from lobs; document the requirements for automation or enhancement of the process and share with supervisor for review
- provide recommendations to the supervisor on the design or change of hr processes basis their implications in hcl context, best practices through competitor analysis and research material available
- pilot and test the new process; prepare training material, support socialization of the same across business units
- coordinate with the lob hr and business leaders to enable rollout of the new processes
- follow up with the process and policies team to ensure right automation and policy document updation due to changed processes
- respond to customer queries as and when required and escalate to supervisor when required