*job title*: business development manager
*department*: sales operations
*reports to*: senior director of operations
*company overview*
truenergy is a privately held energy brokerage and consulting firm representing many of the united states largest retail electricity providers.
truenergy has secured millions of dollars in savings for commercial and industrial energy clients while developing strong relationships with a large number of us and globally based energy providers.
truenergy is able to negotiate the best rates and terms for your organization by conducting a rate analysis, demand-side management, and tax recovery services.
- call center business development manager (bdm) position available with a strong established growing company.
this location currently has 30 plus sales agents that target commercial customers.
the bdm is responsible for monitoring the quality of performance for our call center agents.
the bdm will supervise sales agents, prepare reports, and analyze data to assist management to determine call center goals.
- facilitate positive employee relations by developing an environment with open communication, approachability, and fair and consistent treatment of call center employees
- conduct the hiring and termination process.
record any disciplinary actions of agents and work with our hr firm for any disciplinary action including terminations.
- ensure agents understand and comply with site objectives, performance standards, and policies.
- collect and compiles data to identify opportunities for agent improvements and best practices
- monitor and evaluate agent performance, providing training or coaching opportunities
- working with other supervisors and management team members to support agents and maximize customer satisfaction.
- implement business strategy, assigning roles and tasks to dedicated team members based on their strengths and abilities
- motivate, multi-task, prioritize, and maintain focus within the department
*knowledge, skill set, & qualifications required*
- must be bilingual in english and spanish with advanced proficiency in english
- high school diploma or equivalent, but more education, especially in management, is preferred
- call center, manager, or supervisory experience may be required
- excellent problem solving, leadership, and customer service skills.
- must be able to effectively deal with people at all levels inside and outside of the company
- must adapt well to change and successfully set and adjust priorities as needed
- must be proficient with microsoft office (intermediate word, basic excel)
- must be able to pass a background check
pay: $25,* - $30,* per month
work location: in person