Live the sonda experiencehere you transform your career!Why be part of sonda?The answer is very simple: because like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will not only transform our clients' businesses, but also the future.at sonda, you will live a work experience with various opportunities for personal and professional development.an excellent place to learn and contribute to improving people's quality of life through technology.we are looking for a *service desk agent tier 2*you will have the opportunity to*:- provide support and technical assistance to users- provide the client with technical assistance by solving their incidents*what requirements must i meet to join the team?*- *advanced english level for written and verbal communication with internal and external customer*- high school diploma or ged- basic computer navigation skills- strong communication skills- ios / windows troubleshooting- vpn supportmonday to friday, from 5:00 am to 2:00 pm.on site, only in hermosillo.blvd.navarrete 66.col. Valle escondido.*what can you expect from us?*work flexibility, promoting balance in your personal and professional life.professional development and constant evolution of your skills, always according to your interests.a collaborative, diverse and innovative environment that encourages teamwork.*what do we offer?*sonda academy, an educational platform for constant learning that seeks to maximize your professional development.sonda wellness, which promotes a series of initiatives focused on your physical, mental and social health.and much more!Diversity +inclusion = innovation and collaborationat sonda we are committed to diversity, we promote an inclusive environment that guarantees that talents can work in a positive climate that invites them to develop their professional career with equal opportunities.be part of our team!Tipo de puesto: tiempo completosueldo: $18,* al meslugar de trabajo: empleo presencial hermosillo.