Tcs is looking for
change management (itsm)
work modality: hybrid (candidate needs to be located or relocate to querétaro, cdmx, guadalajara or monterrey, it will be requested to attend office at least 3 day per week)
experience advanced english communication (mandatory) 5-years’ experience in itsm utilizing itil or like methodology. Design & implementation experience itil foundation certification v4 (good to have) experience developing, deploying and operating incident, problem, change, asset and configuration management processes. Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement. Successful track record of facilitating and leading meetings, tailoring messages to the given audience. Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders. Experience with service management software or comparable itsm software such as manage-engine and service now. Experience in process improvement and/or creation.
responsibilities responsible for administration of systems, environments, processes, capacity and performance planning, and monitoring enterprise services. Responsible for accurate and timely builds and deployments using multiple tools. Coordinates release activities among various it groups within the enterprise. Performs incident management to keep products supported operational. Works with vendor technical support as needed. Performs problem determination for critical problems. Performs root cause analysis for high severity incidents. Provides support for assigned projects and environments, assistance to developers, dbas, engineers and other it customers and off hours on-call support as required. Performs and enforces standard operating procedures and work instructions. Develops, and/or updates groups standard operating procedures, policies and work instructions. (itil, sox, kqms, etc. based). Follows kelly's corporate and it security policies. Reports security incidents to management and/or it security. Generates metrics and creates various reports in support of change and release management. Responds to audit requests for information as needed. Functions as a backup to the enterprise change manager and runs weekly cab meetings as needed.
we are offering: direct contract full payroll scheme benefits of law and above
tata consultancy services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in tcs to participate in our recruitment & selection process.