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it engineer jr / end user support
hoy
end user support specialist
what we're looking for.
* oec group is seeking an entry level engineer to join its it team the position is based in guadalajara, jalisco mexico.
* applicants should be self-starters, detail oriented, comfortable with tight deadlines, and able to work and communicate well with other team members.
about oec group
established in 1981, oec group is one of the leading nvocc freight forwarding companies. With headquarters located in taipei, taiwan, as well as regional headquarters in new york and branches throughout asia, north america, and europe; oec group enjoys a strong position in a rapidly growing market. Oec group provides our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.
perks & benefits of oec group
* law benefits
after successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes:
* medical insurance premium (medical and dental)
* vacation/personal/floating days.
* annual performance review and opportunity for salary adjustment.
* annual bonus determined by overall performance.
company culture
oec group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities here at oec group we identify the following to be our 5 main core values:
* community: oec is a family-oriented company, and we value our employees' efforts to help grow and support one another as a unified community.
* teamwork: we work together to support each other's successes, interests and goals by sharing knowledge and resources.
* customer experience: we focus on helping both our internal and external customers succeed, acting in our customer's best interests while striving to understand their needs and exceed their expectations.
* work ethic: passion is at the heart of oec. We hold ourselves accountable in our everyday work, and we strive to do the best we can.
* innovation: we believe innovation is essential for growth. Continuous improvement will bring oec and our people to a better future.
about the position
essential duties & responsibilities: include the following. Other duties may be assigned.
* interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
* determines whether problem is caused by hardware such as software, drivers, printer, cables, or telephone.
* handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
* calls software and hardware vendors to request service regarding defective products.
* develops training materials such as exercises and visual displays.
* installs personal computers, software, and peripheral equipment.
during the first 3 months you'll need to solve:
* 150 tickets (1st month)
* 330 tickets (2nd month)
* 350 tickets (3rd month and on)
work schedule
gdl office 9:00 am - 6:00 pm cst
qualifications
* knowledge on windows operating systems
* office 365
* helpdesk support using ticket systems (remedy, freshdesk, etc)
* self-motivated and organized with strong verbal and written communication skills
* interpersonal skills for interaction with various individuals
* team player with troubleshooting and analytical skills
* ability to adapt and learn new technology a must
* strong time management skills and ability to multi-task
* ability to work independently on complex projects with little supervision
* english communication (written and verbal)
education & experience
* bachelor's degree in computer engineering, information technologies or it-related majors.
physical demands
the physical demands described here are representative of those that must be met by an employee to successfully perform the essential function.
user administration & support analyst
hoy
job summary
responsibilities
* as part of a team, implements devops infrastructure projects.
* maintains and improves build and ci systems for efficient development and release processes.
* develops and maintains solutions for operational administration, system/data backup, disaster recovery, and security/performance monitoring.
* sets up and maintains ci/cd pipelines to automate build, test, and deployment processes for rapid releases.
* designs and deploys complex automation, monitoring, and analysis solutions.
* monitors and analyzes system performance; collaborates with development teams to optimize and scale infrastructure.
* manages the organization's ci/cd pipeline to maximize efficiency.
* conducts root cause analysis and manages incidents.
* secures, scales, and manages the organization's virtual environments.
* continuously evaluates existing systems with industry standards and makes improvement recommendations.
education & experience recommended
* four-year or graduate degree in computer science, information systems, or related discipline; or commensurate experience.
* typically 4-7 years of work experience; advanced degree with 3-5 years acceptable.
preferred certifications
* aws certified devops engineer
knowledge & skills
* agile methodology
* amazon web services
* api, automation
* c++, java, python
* docker, kubernetes
* linux, sql, microservices
* full stack development
* azure
cross-org skills
* effective communication
* results orientation
* learning agility
* digital fluency
* customer centricity
impact & scope
impacts multiple teams and may act as a team or project leader, providing direction to team activities and facilitating information validation and decision making.
complexity
responds to moderately complex issues within established guidelines.
disclaimer
li-post
application support
hoy
capital empresarial horizonte empresa mexicana especialista en recursos humanos y tecnologías de la información solicita:
application support
para laborar en cdmx, qro o gdl
perfil
escolaridad: ingeniería en sistemas, informática o afín.
inglés: avanzado
requerimiento:
* experiência en soporte de aplicaciones
* experiência en servicenow o remedy para soporte de aplicaciones y mejoras
* habilidad para aprender nuevas aplicaciones
* comprensión de sql
* trabajar con kp sme, solicitantes y empresas para resolución de problemas
* trabajar con el equipo offshore en solicitudes de aplicaciones y su implementación en prod
* inglés conversacional indispensable
ofrecemos
* sueldo de $30,000 a $50,000 libres dependiendo aptitudes (esquema 100% nomina) + prestaciones de ley y prestaciones superiores
* sgmm familiar, sv 1 millón, vales de despensa, 30 días de aguinaldo, 10 días de vacaciones + 2 por año
lic. Karen garcía al y .
tipo de puesto: tiempo completo
salario: $30,000.00 - 50,000.00 al mes
horario:
* lunes a viernes
prestaciones:
* seguro de gastos médicos mayores
* seguro de vida
* vacaciones adicionales o permisos con goce de sueldo
* vales de despensa
pregunta(s) de postulación:
* ¿cuál es tu nivel de inglés conversacional?
java application support and development expert
hoy
job title: java application support and development expert
we are seeking a skilled java expert to provide application support and development expertise to our clients.
job title: java application support and development expert
we are seeking a skilled java expert to provide application support and development expertise to our clients.
key responsibilities:
* l2/l3 application support and development experience: provide expert-level technical assistance and development services for our clients' applications.
* coding, debugging, and communication skills: possess strong coding, debugging, and communication skills to effectively troubleshoot and resolve complex technical issues.
* object-oriented programming: proficient in object-oriented programming in java, c++, and python.
preferred skills:
* unix/linux operating systems
* sql/database knowledge
the interview process:
the interview process includes a coding assessment and discussions with our team to evaluate your technical skills and fit for the role.
about the role:
this is an excellent opportunity to work with a dynamic team and contribute your expertise to delivering high-quality solutions to our clients.
what we offer:
we offer a competitive compensation package, opportunities for growth and professional development, and a collaborative work environment.
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