Job description summarycome join the cf34 team!
the cf34 platform has 3 engine models, more than 800 customers and over 6,000 engines flying.
it's also the only aviation program fully supported by geiq: mechanical design, performance, controls, repair analysis, c&a, pde, fleet and systems.
the cf34 product support engineering team has ownership across the -* engine lines covering from fan blades to bearings to fuel systems to vibe diagnostics, it's a great place to increase your systems thinking and a career accelerator.the cf34 externals pse engineer will provide technical support and leadership to a cross-functional team to maintain the fleet reliability, safety, cost of ownership, customer responsiveness and services contract profitability.
in this role you will be responsible for specific external components installed in our engines, solving problems directly for the customers and communicating with the regulatory authorities and the ge internal customer/engineering team.job descriptionroles and responsibilitiesidentify field issues, bring them to leadership's attention (leading indicators), drive technical solution and implementation through the tollgate process (systems tech review, tg 3/6/9, pcb)provide technical recommendations to customers via salesforce inquiries/departure records on assigned ata codes24/7 availability to handle aircraft on ground (aog) requests via salesforcedevelop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systemslead root cause investigations using the commercial field problem resolution guide & tops8d, and bring them to technical/program and regulatory (faa, transport canada, etc) reviews for closuresupport the cf34 mro network to define and follow up investigative overhaul/inspection workscopesrecommend, with guidance, the approach to meet the technical and program requirementsprepare and present at customers monthly conference calls and annual face to face operators' conferencesensure lessons learned are properly documented in drb, fleet technical forum, fleet & pse tech community, etcbring the customer perspective to the life cycle/systems engineering teamact as liaison between cf34 customers and internal ge engineering groupstravel availability to address field investigations in person at mro locations, customers' facilities and/or airframer sitesmeet and/or exceed the established services engineering responsiveness targetslead and execute efforts to reduce significant events (ses), unscheduled engine removals (uers), delays and cancellations (d&cs) and unscheduled shop visits (usvs)lead development of effective maintenance actions to increase cf34 reliability through service bulletins and engine manual updatesrequired qualificationsproven knowledge/experience working with aircraft engine hardware/components and ica documentsproven experience working with drs and inquiries (salesforce)demonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs)demonstrated interpersonal and team working skillsself driven, goal-oriented, independent, good problem-solving skillseffective written and oral communication skills in english and spanish (any additional language is a huge plus)presentation skills: ability to communicate with technical leadershipcapable of reaching out to technical coaches and mentors for guidancebachelor's degreedesired characteristicsexperience in externals, fuel & air, ebu, configsexperience in aviation engines field problem resolutionexperience in engine manuals structureknowledge in aircraft/engine interface field issues resolutionknowledgeable in tops8d methodologyadditional informationrelocation assistance provided: no#j-*-ljbffr